Front Desk Attendant/Spa Receptionist

AIRE Ancient Baths are temples dedicated to the creation of the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek, and Ottoman civilizations, the AIRE Experience takes place in restored historical buildings in the center of globally acclaimed cities. With an international presence across 10 established centers—Toronto, Upper East Side, Tribeca, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes—we are expanding to Los Angeles in 2027. Our Upper East Side location, a renovated 9,600-square-foot former MOMA art warehouse, blends historic charm with modern relaxation, featuring baths at different temperatures and six double massage rooms.

About the Role

As a Front Desk Attendant/Spa Receptionist, you will warmly welcome visitors and clients, setting the tone for their experience by providing first-class customer service. You will check clients in and out, guide them through their journey, and manage cash handling while engaging with them about their experience. A thorough knowledge of the company and its offerings is essential to answer inquiries coherently and anticipate client needs.

Responsibilities

• Maintain the company’s standards of luxury, glamour, warmth, energy, and accommodation.
• Provide exceptional customer service with a focus on high-end clientele.
• Demonstrate a friendly, energetic, outgoing, and personable demeanor.
• Exhibit strong oral and written communication skills to listen, anticipate needs, and satisfy inquiries.
• Multitask efficiently, remain calm under pressure, and work quickly.
• Be courteous and respectful to visitors, clients, co-workers, and managers.
• Maintain the presentation and appearance of the reception area.
• Build gift packages and perform other tasks as needed.
• Operate the company’s unique reservation system.

Requirements

• Experience providing direct customer service in the hospitality industry (required).
• Experience in a luxury business and/or spa (preferred).
• Proficiency in Microsoft Office.
• Punctual, reliable, and flexible with scheduling based on business needs.
• Organized and capable of following detailed instructions.
• Bilingual (English and Spanish) is a plus.

Benefits

• Pay: $20/hour + tips.
• United Healthcare Insurance: medical (major), dental, and vision.
• Paid time off (5 days).
• Sick days (7).
• 401K savings plan.
• Commuter Benefits Program.
• Complimentary Bath Experience (once per month).
• Employee Bath Experience discounts (including friends/family).
• Employee Perks Program (TicketsAtWork).
• Employee Referral Bonus Program.
• Employee discounts for Blink Fitness Gyms.

We pride ourselves on a welcoming and inclusive work environment where everyone’s opinions and backgrounds are heard and respected.