Front Desk Attendant/Receptionist

Overview Payrate: $16.41/HR Schedule: Saturday from 8:30am-3:30pm Join a Team That Changes Lives For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we’re here to create real change – helping people lead meaningful, fulfilling lives. Now, we’re looking for passionate team members to join us. Here, your work will change lives – including your own. You’ll make an impact every day, find purpose in what you do, and grow in a career that truly matters. At Elwyn, we take care of you while you care for others. We offer: Generous Paid Time OffComprehensive Medical/Dental/Vision Benefit PackagesEarned Wage Access/On-Demand PayPaid On-the-Job TrainingTuition ReimbursementCareer Advancement Opportunities and GrowthFlexible SchedulesRetirement Savings Plan Join us and be a part of something bigger. Apply today. Job Description Elwyn seeks a Front Desk Attendant/Receptionist to be our Family School's first point of contact to engage in opportunities that positively impact the customer experience via face-to-face contact and telephone. This position welcomes participants and visitors and provides clerical support to multiple areas. Duties & Responsibilities Ensure the provision of a welcoming environment which includes welcoming program participants and visitors professionally and timelyProvide daily front desk coverage Greet all visitors and alert staff of their arrival and direct visitors to appointments upon arrivalDisplay all sign-in sheets for staff, families/clients, visitors, and vendorsAssist families and visitors to comply with Elwyn’s entrance protocolsSecure the front door and open the front door between 8:45 am and 9:30 am for arriving familiesConfirm that the driver and/or the driving assistant sign in all children transported on the van and direct them to appropriate locationVerify and maintain contact numbers for both the driver and foster/kinship parent in the event of an emergencySecure the personal belongings of parents and place in the locked cabinet prior to them reporting to the appropriate locationRetrieve and return personal belongings of parents from the locked cabinet during break time and at the end of the program dayReceive and direct all incoming calls in a professional and courteous mannerAnswer questions efficiently and direct or transfer to appropriate personEngage with consumers to best understand their needs and requestsEngage active listening skills with callers with complaints to diffuse emotional situations via telephone and in-personMaintain the call and message database; document complaints and resolution Track voicemails and appropriate incoming phone calls on the main telephone number on the call log spreadsheetTrain temporary workers and employees who provide backup support to the position to operate main telephone to ensure coverageMaintain Staff Directory by name, room/office number, telephone numbers/extensions to ensure calls can be directed accurately and expeditiouslyMaintain Staff Evacuation list, update as needed to reflect all current staff and remove all termed staff; actively participate on the Safety CommitteeMaintain and update employees’ email address list to ensure delivery of email communications to all staff when instructed by program managementMaintain open communication with security department and lobby staff to ensure safety of clients and employeesComplete clerical duties including, but not limited to, shredding, filing, organization of documents, stocking supplies, organizing clothing, etc., and maintain a reorder supply list for each classroom as necessary and assignedPerform other duties as assigned Education/Experience/Qualifications High school diploma or graduate equivalency diploma (GED); post-secondary degree or specialized training in administrative/office work preferred Previous experience working in an office setting; experience in an early childhood/educational setting preferredDemonstrated ability to work effectively as part of a teamAbility to work in a fast-paced environment and manage and prioritize multiple, often competing, prioritiesDemonstrated strong attention to detailDemonstrated strong time management and organizational skillsDemonstrated solid judgment with the ability to solve problems and make decisions in consultation with direct supervisorDemonstrated ability to anticipate future needed changes or identify problem areas and take effective actions in consultation with direct supervisorMust possess excellent customer interaction, collaboration, written and verbal communication skills, and strong organizational skillsDemonstrated basic experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPointPrevious experience with phone systems preferred Equal Opportunity Employer Elwyn is an Equal Opportunity Employer. Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation. 2026-6049 If you need a reasonable accommodation for any part of the employment process, please contact us by email at ADArequest@elwyn.org and let us know the nature of your request and your contact information. Know Your Rights: Workplace discrimination is illegal