Front Desk Attendant/Receptionist

About the role

The Front Desk Attendant/Spa Receptionist at AIRE Ancient Baths is responsible for warmly welcoming visitors and clients, checking them in/out, and managing the cash handling process. This position requires a thorough understanding of the company and the ability to provide exceptional customer service to high-end clientele.

Responsibilities

• Maintain the company’s standards of luxury, glamour, warmth, energy, and accommodation.
• Possess a strong customer service mentality, with experience catering to high-end clientele.
• Display a friendly, energetic, outgoing, and personable demeanor.
• Have strong oral and written communication skills.
• Be able to listen to client’s questions, anticipate their needs, and satisfy every inquiry.
• Demonstrate the ability to multitask, remain calm under pressure, and work quickly and efficiently.
• Be courteous and respectful to visitors, clients, co-workers, and managers.
• Take responsibility for the presentation and appearance of the reception area.
• Build gift packages for clients and perform other tasks as needed.
• Operate the company’s unique reservation system.

Requirements

• Experience providing direct customer service in the hospitality industry, required.
• Experience in a luxury business and/or spa preferred.
• Proficient in Microsoft Office.
• Punctual, reliable, and flexible with scheduling according to business needs.
• Organized and capable of following detailed instructions.
• Bilingual (English and Spanish) is a plus.

Qualifications

• High school diploma or equivalent.
• Ability to work evenings and weekends.

Skills

• Excellent verbal and written communication skills.
• Customer service orientation.
• Attention to detail.
• Ability to handle multiple tasks simultaneously.

Benefits

• United Healthcare Insurance: medical (major), dental, and vision.
• Sick days (5).
• Growth opportunities.
• 401K savings plan.
• Commuter Benefits Program.
• Complimentary Bath Experience (once a month).
• Employee AIRE Experience discounts (including friends/family).
• Employee Perks Program (TicketsAtWork).
• Employee Referral Bonus Program.

Pay

$20/hr plus tips.

Schedule

Variates based on business needs.