Spa Front Desk Attendant

From the Historic Area to Hotels, Colonial Williamsburg’s mission that “the future may learn from the past” is part of everything we do. Colonial Williamsburg boasts a rich history as well, having hosted and entertained guests from around the globe. The Spa of Colonial Williamsburg is looking for an experienced individual to fill the position of Front Desk Attendant and assist with all aspects of the day‑to‑day operation of the Fitness Center and provide classes to our guests.

Responsibilities

• Greet guests with a warm welcome, presenting a professional, friendly demeanor.
• Receive incoming calls for appointments and schedule them accordingly.
• Provide therapists with an accurate daily schedule throughout the shift.
• Within two days of arrival, call all expected guests to promote the spa, salon, and fitness center.
• Accommodate guest and member requests, answer questions, and sell spa/salon services, retail items, and memberships.
• Demonstrate full knowledge of the spa’s treatments and products used and sold.
• Assist guests with retail product selection.
• Promote and up‑sell all spa/salon services.
• Handle guest complaints following established practices for problem resolution to ensure guest satisfaction.
• Provide advice to guests in selecting treatments to ensure a smooth and proper order of service.
• Follow proper point‑of‑sale procedures and cash‑handling policies.
• Process gift‑certificate requests, including taking orders, preparing certificates, processing payment, and recording the sale.
• Coordinate with housekeeping for adequate supply of robes, towels, spa guest amenities, and ensure proper stocking of guest lockers.
• Maintain the spa environment, including background music, hospitality F&B in the relaxation lounge and members’ sitting area, lighting levels, and water feature.
• Ensure all guests and members sign in before entering the spa facility.
• Track all guests on the daily wait list.
• Complete all necessary checklists and supply re‑order forms as needed.

Requirements

• High school diploma or equivalent required.
• Minimum of two years of experience in a guest‑service capacity (preferably in‑person in a hospitality setting).
• Minimum of two years of administrative/organizational experience or vocational education.
• Ability to communicate in English.
• Self‑starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Ability and desire to communicate well with guests.
• Willingness to “pitch‑in,” help co‑workers with their duties, and be a team player.
• Ability to effectively deal with internal and external customers, including those requiring high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
• Basic mathematical and computer skills.

Benefits

• Competitive compensation.
• Exceptional benefits plan for eligible associates and their family members.
• 401(k) matching program for eligible associates.
• Opportunity to grow with a top‑rated company on Glassdoor.
• Discounts to any Crescent‑managed properties in North America for you and your family members.

Experience Required

• 2 years: Administrative experience.
• 2 years: Guest‑service experience.