Front Desk Receptionist

Responsibilities

• Utilize excellent customer service to answer the agency main phone line via Microsoft Teams in a courteous and patient manner, transferring calls to the appropriate staff or department using the agency contact listing.
• Enter received calls into a phone log.
• Check the administrative email inbox for voicemail messages and forward them to the appropriate staff or department.
• Greet guests and visitors courteously, assist them, and direct them to the appropriate staff or department; direct individuals seeking Federal Homeland Security/Immigration/Citizenship to the downtown location.
• Monitor lobby cameras for foot traffic and suspicious visitors.
• Maintain a current contact listing for the agency, including important numbers.
• Notify appropriate contacts of any FedEx or UPS packages dropped off at the front desk.
• Assist with scanning old paper files into an online electronic software system.
• Provide various administrative assistance duties as needed.

Qualifications

• Training provided for all systems.
• Knowledge of Microsoft Office is recommended.