Front Desk Receptionist

About the role

At STRIDE Community Health Center, we’re dedicated to more than just providing healthcare, we’re committed to making a lasting impact on the lives of our patients and the communities we serve. As one of Colorado’s largest Federally Qualified Health Centers, we provide comprehensive services—including primary care, dental, pharmacy, behavioral health, health education, and outreach—to individuals and families throughout the Denver Metro area. With over 35 years of serving our community, our growing team is at the heart of this mission. We believe healthcare is about more than treating illness; it's about fostering wellness and addressing the unique needs of every person, ensuring that no one is left behind.

Responsibilities

• Demonstrates professional behavior with the public, patients, and peers at all times
• Registers, check-in, and checks-out patients for all services
• Maintains charts, and ensures Health Insurance Portability and Accountability Act (HIPPA) and OSHA compliance while demonstrating understanding of regulation
• Promptly and accurately updates patient records including financial and demographic information
• Promptly coordinates scheduling of new patient referrals, gathers necessary information, and schedules appointments accordingly
• Collections copayment and account balances at time of service
• Affords assistance in Medical Records duties as needed
• Affords assistance in the training of new front desk personnel
• Contacts patients to follow up on no-shows and reschedule appointment
• Ensures all schedules are filled and maintained
• Works closely and communicates consistently with internal staff to ensure continuity of care
• Efficiently handles multiple clerical/administrative tasks in a fast-paced environment and effectively adapts to change
• Supports other STRIDE clinics based on the needs of the organization
• Ensures the waiting room is cleaned, sanitized, and neat at all times

Requirements

• High school diploma or GED (Associate's degree preferred)
• Required: Must have or obtain BLS/CPR within 60 days of hire
• 1 to 2 years related experience and/or training; or equivalent combination of education and experience
• 1+ years experience working front desk in a medical or dental setting preferred

STRIDE Values

• Community: All are welcome at STRIDE - our patients are the center of our work
• Trust: Our patients feel safe, empowered, and supported
• Value: We respond to patients' needs by providing effective, affordable care
• Compassion: We treat patients with kindness, empathy, and dignity

Benefits

• Medical, dental, and vision coverage
• Paid time off (PTO) and holidays
• Health Savings Account (HSA) and Flexible Spending Account (FSA), including dependent care options
• 401(k) with matching
• Work-life balance
• NHSC Loan Repayment
• Tuition reimbursement and/or Continuing Medical Education (CME)
• No nights, weekends, or major holidays
• Employee Assistance Program (EAP)
• Employee Discounts on top attractions, hotels, more

Pay

This range reflects STRIDE’s good faith estimate of potential compensation at the time of posting. The final salary for the selected candidate will be determined based on several factors, including experience, education, budget, internal equity, specialty, and training.

Schedule

Full-Time Position. Work Schedule Monday - Friday, 6:30 AM - 5:30 PM, shift varies.