Spa Front Desk Receptionist

Are you enthusiastic about creating exceptional experiences and making every guest feel truly valued? We are seeking a vibrant Guest Service Manager to deliver outstanding service and build lasting connections at our location. We operate eight premier locations across San Antonio: Alamo Heights, Leon Springs, Bandera, 1604 & Bulverde, Shavano Park, Medical Center, Schertz, and TPC Parkway.

What Makes You a Great Fit

• Warm, approachable, and genuinely enjoy connecting with people.
• Calm under pressure and solution-focused when challenges arise.
• Attentive to details that enhance the guest experience.
• Motivated to meet goals and go the extra mile for guests and teammates.
• Available to work 32+ hours/week, including a mix of mornings, evenings, and weekends.
• Reliable and flexible, with dependable transportation to travel between locations if needed.
• Tech-savvy and quick to learn, especially when using booking software and juggling multiple tasks.
• Customer service or sales experience is a plus — but a positive attitude and willingness to learn are what matter most.

Responsibilities

• Ensure smooth daily operations by managing bookings, welcoming, and checking out guests, and accurately processing payments.
• Drive sales of memberships, packages, retail items, and gift cards through personalized recommendations and product knowledge.
• Help uphold cleanliness and hygiene protocols by assisting with laundry, sanitation, and general cleaning duties.
• Resolve guest inquiries and concerns with professionalism and care, ensuring every guest leaves with a positive experience.
• Consult with guests to assess their needs and provide thoughtful recommendations for services that align with their expectations.
• Connect with guests to build rapport and create a warm, memorable experience throughout every interaction.
• Contribute to team culture centered on positivity, collaboration, and result-oriented solutions.

Benefits

• Competitive salary
• Health insurance with $0 copay and $0 deductible (with employer contribution)
• Dental insurance
• Vision insurance
• Life insurance options
• Paid time off
• Free monthly services and generous team member discounts
• Bonus based on performance
• Opportunity for advancement
• Training & development
• Wellness resources
• Company parties
• Employee discounts
• Flexible schedule
• Guaranteed annual raises

At Massage Heights, our mission is to elevate the lives of our guests — and that starts with an outstanding team. Join us and help create memorable, meaningful experiences every day!