Front Desk Receptionist

About the role

As the Front Desk Receptionist, you’ll be the warm, welcoming face of our clinic—the first person patients see and speak with when they arrive. This is more than just a front desk role; it’s an opportunity to be a trusted part of each patient’s care journey. You’ll work in a fast-paced, team-focused environment where communication, kindness, and professionalism are key.

Responsibilities

• Greet every patient with a compassionate and professional attitude
• Check patients in and out using our EMR system (eClinical Works)
• Schedule appointments and manage patient communications via NexHealth and MyAdvice
• Answer incoming phone calls and promptly respond to voicemails
• Communicate with referring providers and pharmacies
• Verify insurance, obtain patient information, and process payments and copays
• Handle referrals (incoming and outgoing) and request medical records
• Fax and scan all patient-related documents
• Maintain patient confidentiality and comply with HIPAA at all times
• Perform additional administrative tasks as assigned

Requirements

• High school diploma or equivalent
• Minimum 2 years experience in a medical front desk or healthcare administrative role
• Experience with EMRs (preferably eClinical Works)
• Familiarity with medical terminology, insurance verification, and referrals

Skills & Attributes

• Excellent communication and customer service skills
• Ability to multitask and adapt in a fast-paced clinic environment
• Strong organizational and time-management skills
• Dependable and team-oriented with a can-do attitude
• Upholds our values of compassion, integrity, accountability, and teamwork in every interaction

Benefits

• 401(k) 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retailer plan
• Vision insurance

Pay

Compensation is commensurate with experience.

Schedule

This is a full-time, non-exempt position.