Spa Desk Attendant

The Westin Jackson, located in downtown Jackson, MS, offers a prime location within walking distance of the Mississippi Museum of Art, Federal Courthouse, Planetarium, and Thalia Mara Hall. Our hotel is a favorite for business and leisure travelers, with proximity to the Jackson Convention Complex and Mississippi Coliseum.

About the role

To provide the highest quality of service to spa guests and members in person and on the telephone. Responsibilities include guest reception, checkout, telephone inquiries, appointment reservations, and fitness operation.

Responsibilities

• Greet guests with a warm welcome, presenting a professional, friendly demeanor.
• Receive incoming calls for appointments and schedule them accordingly.
• Provide therapists with an accurate daily schedule throughout shift.
• Within 2 days of arrival, call all expected guests to promote spa, salon, and fitness center.
• Accommodate guest and member requests, answer questions, and sell spa/salon services, retail, and memberships.
• Demonstrate full knowledge of the spa’s treatments and products used and sold.
• Assist guests with retail product selection and promote/upsell all spa/salon services.
• Handle guest complaints following established practices for guest problem resolution to ensure satisfaction.
• Provide advice to guests in their selection of treatments to ensure a smooth and proper order of service.
• Responsible for proper point of sale procedures and cash handling policies.
• Process gift certificate requests, including taking orders, preparing certificates, processing payment, and recording sales.
• Coordinate with housekeeping for adequate supply of robes, towels, spa guest amenities, and proper stocking of guest lockers.
• Responsible for spa environment, including background music, hospitality F&B in the relaxation lounge, lighting levels, and water feature.
• Ensure all guests and members sign in before entering the spa facility.
• Track all guests on daily wait list.
• Complete all necessary checklists and supply re-order forms as needed.

Requirements

• Ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Strong communication skills with guests.
• Willingness to assist co-workers with job duties and be a team player.
• Ability to effectively deal with internal and external customers, requiring patience, tact, and diplomacy.
• Basic mathematical and computer skills.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• High school diploma or equivalent preferred.

Benefits

• Highly competitive wages.
• Exceptional health benefits plan for eligible associates and family members.
• 401K matching program for eligible associates.
• Discounts with Crescent-managed properties in North America for you and family members.
• Hotel room discounts at Marriott-branded properties worldwide.
• Free meals.
• Free parking.

Performance Standards

• Customer Satisfaction: Remain professional at all times, treating all guests and associates with courtesy and respect. Every associate is a guest relations ambassador.
• Work Habits: Maintain positive work habits, including adherence to work procedures, dress, grooming, punctuality, and attendance. Be adaptable to change and willing to learn new skills.
• Safety & Security: Adhere to hotel security policies and procedures, including key controls, lifting heavy objects, using chemicals, and reporting safety hazards.