Spa Attendant

Key Purpose As a Spa Attendant, you’ll be the welcoming face of the spa experience! From greeting guests with warmth and professionalism to checking them in, answering their questions, and ensuring the reception area is spotless, you’ll help create a relaxing and inviting atmosphere that sets the tone for their visit. Hourly Wage ISS Guckenheimer offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $16.00 per hour - $16.48 per hour . Work Hours The work hours for this position may include afternoons, evenings, weekends, and/or holidays. Success Criteria Knowledge of various wellness and healing treatmentsExcellent communication skills and attention to detailHeavy emphasis on customer service and partnering with executive, facilities management, and multiple vendor representativesPerform work assignments in a team with other employees as neededPresent a professional appearance and conductUnderstand customer service and satisfaction Understand reporting systems and the environmentDemonstrate outstanding organizational skills and attention to detail Key Areas of Collaboration and Influence Realize the importance of a team working environmentCommunicate and work effectively across all service line teams of the siteCommunicate with the team, manager, co-workers, and clients professionallyParticipate in project groups and meetings as requiredEffectively communicate and relate to all levels within and outside the organization Ideal Candidate Experience High school diploma or equivalent preferredPrior experience in a spa or wellness environment preferredProven track record of providing stellar support to customersProven ability to function successfully within a strong team environmentStrong computer proficiency skills (Word, Excel, PowerPoint)Demonstrates great interpersonal skillsCreates and builds positive and productive relationships Key Accountabilities Greet guests and confirm their reserved treatments or servicesAnswer phones and make or alter reservations as necessaryExplain the various services and treatments toguests, recommending those best suited to their needs or desiresReceive payments and assist guests with billing questionsEnsure appropriate inventory levels throughout spa facility, and reorder as requiredMaintain cleanliness around reception area and other spa facilitiesObserve our customer’s company culture, employee behavior, and the environment to identify experiential needsDrive positive experience outcomes for our customer that help improve well-being, engagement, and productivityOther duties as assigned Physical Demands & Work Environment Prolonged periods of standing, sitting and walkingMust be able to lift up to 25 pounds at a timeMay be exposed to heat, cold, humidity, and other weather conditionsMust be able to work under pressure and time deadlines during peak periods HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns. To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department. As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate. Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where appliable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.