Spa Attendant

About the Role

Receives and gives direction to spa guests. Answers and directs telephone calls to the proper department(s) or answers questions. Schedules guests for spa treatments and makes personal contact for reminders. Maintains a thorough understanding of resort promotions as they relate to spa guests.

Responsibilities

• Provides a Clearly Superior Customer Service experience for all guests in keeping with the company’s expectations (i.e., greets spa guests in a gracious manner)
• Maintains detailed reports and correspondence (i.e., scheduling, birthday greetings, etc.)
• Schedules appointments for spa services
• Files sensitive guest information (personal & physical information relative to spa treatment)
• Develops a filing system to track information, including the use of the computer database
• Promotes positive customer service
• Stocks towels, sheets, robes, and other spa items
• Performs other duties deemed necessary

Skills

• Knowledge of spa service menu and ability to answer client questions while customizing treatment options for clients
• Knowledge of spa retail items
• Proficiency in using computers for maintaining the reservation system
• Familiarity with computer software
• Ability to operate office machines (i.e., telephones, copy machine, adding machine, etc.)
• Excellent verbal and written communication skills
• Ability to complete complicated tasks with minimal supervision or direction
• Ability to work with people, handle stressful situations, and make good decisions
• Ability to multi-task

Qualifications

• High School diploma or GED required
• Some office or business training preferred
• Four to five years of office and customer service experience preferred
• Previous experience/education in the cosmetology field or spa industry

Job Conditions

Working conditions include working in a spa setting with a computer, telephone, fax, and other office equipment. Other conditions may include working in a busy front office and reception area with frequent interruptions and must be able to work weekends.

Physical Requirements

• Manual and finger dexterity for operation of computers and other office equipment
• Sitting and standing for extended periods of time
• May be required to lift 25 lbs