SPA CONCIERGE FRONT DESK ATTENDANT

Essential Job Functions

• Greet guests with a warm welcome, presenting a professional, friendly demeanor.
• Responsible for receiving incoming calls for appointments and scheduling them accordingly.
• Provide therapists with an accurate daily schedule throughout shift.
• Within 2 days of arrival, call all expected guests to promote spa, salon and fitness center.
• Accommodate guest and member requests, answer questions and sell spa/salon services and retail and well as memberships.
• Demonstrate a full knowledge of the spa’s treatments and products used and sold. Assist guests with retail product selection.
• Promote and up sell all spa/salon services.
• Handle guest complaints following established practices for guest problem resolution to ensure guest satisfaction.
• Able to provide advice to the guest in their selection of treatments to ensure a smooth and proper order of service.
• Responsible for proper point of sale procedures and cash handling policies.
• Process gift certificate requests including taking orders, preparing certificates, process payment and record sale.
• Cook with housekeeping for adequate supply of robes, towels, spa guest amenities and assure the proper stocking of guest lockers.
• Ensure all guests and members sign in before entering the spa facility.
• Track all guests on daily wait list.
• Complete all necessary check lists and supply re-order forms as needed.

Required Skills And Abilities

• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Basic mathematical and computer skills.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.
• High school diploma or equivalent preferred.