Showroom Experience Coordinator, Client Engagement & Experience

Why Join Us?

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

About the Role

The Showroom Experience Coordinator, Client Engagement & Experience collaborates closely with our sales organization to support the planning and delivery of onsite and virtual client visits to a MillerKnoll showroom, serving local and global clients, Dealer partners, A+D firms, and student groups.

Responsibilities

• Plan and execute showroom visits for local and global clients, Dealer partners, A+D firms, and student groups, ensuring experiences are seamless, tailored, and memorable.
• Deliver a warm welcome to visiting groups and communicate MillerKnoll’s heritage, values, and design leadership, adapting discussions to the interests of each client or group.
• Greet and host all groups with professionalism and gracious hospitality, assisting with facility tours, presentations, and interactive experiences as needed.
• Serve as a trusted partner to client hosts, proactively anticipating needs and acting as the primary troubleshooter during client visits to ensure a seamless experience.
• Cook up logistics for visits as needed, including transportation, accommodations, meeting space setup, technology preparation, and collaboration with internal and external partners.
• Deliver experiences that are consistently aligned with MillerKnoll client experience and brand.
• Support post-visit follow-up, including distributing surveys, sending thank-you notes, and completing other logistical wrap-up tasks.
• Support/maintain accurate client visit information and related metrics as required.
• Provide behind-the-scenes support for virtual engagements using Microsoft Teams, including technology setup and troubleshooting.
• Collaborate with sales leadership, Dealer partners, A+D firms, and student groups to help execute client experiences that differentiate MillerKnoll and advance the sales process.
• Develop broad product and brant knowledge to confidently support impromptu tours, answer guest questions and reinforce MillerKnoll’s design leadership.
• May travel as required to provide support for various Customer Experience-related activities.
• Perform additional responsibilities as requested to achieve business objectives.

Requirements

• Bachelor’s degree in Business, Marketing, Communication, Hospitality, Design, or a related field
• 1–3 years of professional experience, ideally in client service, event coordination, hospitality, marketing, or other customer-facing environments
• Ability to effectively use office automation, communication, software, and presentation tools currently used in the MillerKnoll office environment, as well as for virtual client engagements
• Strong organizational, project, and time management skills with the ability to gracefully and efficiently handle conflicting priorities, multiple initiatives/events, and last-minute changes
• Excellent written, verbal, and interpersonal skills to communicate information, ideas, procedures, and processes effectively
• Solutions-oriented mindset with the ability to anticipate, identify, and manage problems and, and follow-up with the best possible solution to meet client and guest needs
• Self-motivated and able to work collaboratively, both in a team environment and independently
• Demonstrated ability to provide outstanding service to clients and guests in a fast-paced environment
• Able to work a flexible schedule to meet client engagement demands, including coverage for evening events occurring outside standard showroom hours
• Possess an outgoing, energetic personality and enjoy engaging with people
• Ability to build relationships with clients, guests and colleagues at all organizational levels

Qualifications

• Strong interpersonal and communication skills
• Ability to multitask and prioritize effectively
• Experience with Microsoft Office Suite
• Knowledge of design trends and industry standards
• Ability to work independently and as part of a team

Skills

• Client relationship management
• Event planning and coordination
• Customer service
• Project management
• Communication and presentation skills
• Technology proficiency (Microsoft Teams)

Benefits

MillerKnoll offers a comprehensive benefits package including:

• Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans
• Paid Time Off (including Vacation and Parental Leave)
• Holidays
• 401(k)
• Short/Long Term Disability
• Special perks reserved for our associates

Pay

The compensation range for this role is $65,000.00 - $72,000.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors.

Schedule

This position requires flexibility to cover evening events occurring outside standard showroom hours.