Showroom Coordinator & Administrative Assistant

Overview

Re-Bath is seeking a highly organized and customer-focused Showroom Coordinator & Administrative Assistant to join our Grand Rapids team. As the first point of contact for customers visiting our showroom or contacting our office, you'll play a critical role in creating an exceptional customer experience while supporting daily business operations. This position is ideal for a proactive professional who enjoys balancing customer interaction, administrative responsibilities, scheduling, inventory coordination, and operational support. If you thrive in a fast-paced environment and enjoy helping homeowners begin their remodeling journey, we'd love to hear from you.

Responsibilities

• Welcome customers and visitors to the showroom and provide a positive first impression
• Answer incoming calls, emails, and customer inquiries professionally and promptly
• Schedule consultations, appointments, and follow-up communications
• Maintain a clean, organized, and inviting showroom environment
• Receive, inspect, and organize incoming product deliveries
• Clock logistics and assist with inventory tracking
• Aid project managers and installation teams with administrative tasks
• Aid with permit submissions, documentation, and municipal correspondence
• Manage office records, filing systems, and scheduling calendars
• Perform occasional permit runs and supply pickups as needed
• Identify opportunities to improve office efficiency and customer experience

Requirements

• High school diploma or GED
• Minimum 1 year of experience in customer service, reception, or administrative support
• Strong phone etiquette and professional written communication skills
• Excellent organizational and multitasking abilities
• Strong attention to detail and ability to manage competing priorities
• Proficiency with Microsoft Office, email platforms, and scheduling software
• Valid driver's license and reliable transportation

Nice to Have

• Experience in a showroom, retail, warehouse, home improvement, or construction-related office
• Familiarity with CRM software, project management tools, or scheduling platforms
• Knowledge of residential construction, building codes, or permit application processes