Showroom Coordinator

About the role

The Showroom Coordinator is dedicated to providing an exceptional experience for every Brilliant Earth customer while aiding fulfillment and operational needs. The role operates in a fast-paced environment and supports daily operations within the showroom.

Responsibilities

• Create memorable and personalized experiences for Brilliant Earth customers by providing exceptional service and creating a welcoming environment during their visits to our showroom.
• Greet and welcome guests with enthusiasm, warmth and professionalism.
• Serve as the face of the company while greeting customers and ensuring the best possible experience when visiting our showrooms.
• Send and receive product from our NJ headquarters and external vendors while reconciling inventory within our computer system.
• Facilitate order fulfillment, including preparing and packaging customer materials, managing inventory, and maintaining an organized packaging area.
• Manage the security of goods and provide expertise on operational policy and procedure.
• Maintain a luxury environment in the showroom and uphold visual merchandising and retail operations standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular cross-functional reviews / checkpoints. Manage and organize appointments for pick-ups, resizing, and repairs.
• Absorb walk-in clients by matching them with an available sales representative, or schedule them for a return visit.
• Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews.
• Consistently seek ways to improve the customer experience while adding value to and supporting the sales team.
• Gracefully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests.

Requirements

• Robust customer service skills and experience working in a fast-paced retail or hospitality environment, preferred
• A dedicated desire to connect with customers, solve problems, and create lasting positive experiences with each customer interaction
• Excellent written and verbal communication skills
• Strong attention to detail
• An ability to think critically and adapt quickly in a flexible environment
• Exceptional time management skills and accountability
• A team player mindset with an ability to work collaboratively and cross-functionally
• Strong computer and organization skills
• Interest in socially and environmentally responsible organizations and products

Qualifications

• High school diploma or equivalent
• Experience in a retail or hospitality setting
• Ability to work a full-time schedule of Tuesday - Saturday

Skills

• Customer service skills
• Attention to detail
• Time management
• Teamwork
• Computer skills
• Problem-solving

Benefits

• Competitive compensation starting at $19 - $21 per hour
• Set Schedule: Consistent weekly hours, 2 consecutive days off
• Diverse, mission-minded team
• Lifestyle Spending Account: Reimbursements for eligible wellness expenses
• Career Growth: Regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process
• Employee Discounts: Generous discount on our jewelry
• Mental Wellness Perks: Access to mental health resources and Employee Assistance program
• Volunteer Opportunities: Support local initiatives and volunteer together
• Medical, Dental, and Vision: Multiple plans with a $0 monthly premium option for employee health insurance and employer HSA contributions
• 401k match: Generous 401k match
• Paid Time Off: 3 weeks of PTO in your first year
• Parental Leave: Paid parental leave to bond and care for new additions
• Disability and Life insurance: 100% employer-paid
• Pre-Tax Commuter Benefits

Pay

• $19 - $21 per hour

Schedule

• Tuesday - Saturday

Company Information

At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth!

We offer competitive compensation and a robust benefits package, including:

• Career Growth: Clear pathways for growth through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process
• Set Schedule: Consistent weekly hours, 2 consecutive days off
• Diverse, mission-minded team: Founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry
• Lifestyle Spending Account: Company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more
• Continued Education: Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings
• Employee Discounts: Generous discount on our jewelry
• Mental Wellness Perks: Access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!
• Giving Back and Volunteer Opportunities: Support local initiatives and spend time together by volunteering
• Medical, Dental, and Vision: Multiple plans with a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!
• 401k match: Generous 401k match
• Paid Time Off: 3 weeks of PTO in your first year
• Parental Leave: Paid parental leave to bond and care for new additions
• Disability and Life insurance: 100% employer-paid
• Pre-Tax Commuter Benefits

Application and Interview Process

To apply, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.

You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team and a video interview with one of our leaders!