Showroom Coordinator

About the role

The Pella Showroom Coordinator is the face and voice of Pella in our showrooms. This role partners with the sales and marketing teams to elevate the customer experience, increase brand awareness, and drive traffic to the showroom.

Responsibilities

• Deliver an exceptional customer experience while driving sales leads
• Consult with showroom guests and call-ins to answer questions and educate customers about Pella products and capabilities
• Display and/or demonstrate product in showroom and/or events
• Qualify call-in and walk-in customers to set sales appointments for Sales Representatives
• Connect with and maintain awareness of local industry and community organizations to promote Pella and drive traffic to the showroom
• Average 4.46/5 for overall employee satisfaction
• Showroom schedule includes Saturdays and some evening hours
• Work with Marketing + Sales teams to develop Showroom Event strategy and cadence
• Plan and coordinate event elements (such as catering), as well as manage and attend the showroom events (which may be in the evening or on weekends)
• Review and compile event results and conduct follow-up activities
• Lead presentations or training sessions related to the showroom and / or Pella product within the showroom for internal and external customers
• Maintain showroom for cleanliness and neatness to ensure a favorable and welcoming setting for all customers
• Take the appropriate action and contact those needed to resolve showroom environment concerns
• Ensure showroom is stocked with office, sales/marketing and beverage service supplies
• Answer showroom phones, handle mail/shipping services
• Input and maintain accurate information in lead management software systems
• Provide administrative and reporting support for Sales Representatives and Management
• Willingness to travel to other local showrooms for coverage if needed
• Complete sales transactions which may include handling deposits (checks, credit cards)

Requirements

• Energetic personality and skilled at relating to and supporting a variety of customers
• Comfortable interacting with architects/designers, builders/contractors and homeowners
• Clean and neat physical appearance abiding by company dress code
• Strong organizational, time management and problem-solving skills
• Self-starter, demonstrating a strong work ethic and responsiveness to customer needs
• Able to maintain open and effective communication with cross functional teams
• Works collaboratively with customers and Pella team members
• Adaptable to changing processes and priorities
• Continuous learner and practices self-development

Qualifications

• AA and 1 – 2 years of related experience, or equivalent combination of education and experience
• Knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required

Skills

• Energetic personality and skilled at relating to and supporting a variety of customers
• Appreciation of architecture and interior design
• Comfortable interacting with architects/designers, builders/contractors and homeowners
• Clean and neat physical appearance abiding by company dress code
• Strong organizational, time management and problem-solving skills
• Self-starter, demonstrating a strong work ethic and responsiveness to customer needs
• Able to maintain open and effective communication with cross functional teams
• Works collaboratively with customers and Pella team members
• Adaptable to changing processes and priorities
• Continuous learner and practices self-development

Benefits

• Competitive compensation
• Eligible for a variety of Bonuses
• Casual work environment
• Opportunities for internal promotions and transfers
• Contagiously positive company culture
• Quarterly recognition for going above and beyond
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401k Benefits
• Paid Time Off & Paid Holidays

Pay

$55,000 to $60,000 Annually

Schedule

Average 4.46/5 for overall employee satisfaction