Showroom Coordinator
About the role
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
Responsibilities
- Greet guests upon arriving in our showroom, learn their motivation for their visit and develop a lasting customer relationship
- Answer and direct incoming phone calls with a positive demeanor
- Optimally communicate appointment policy
- Manage customer sign-ins, appointment book and customer job folders
- Maintain bid follow-up system and prepare literature packages
- Address “Thank You” cards to customers for full house selections
Qualifications
- Have a high school diploma/GED or equivalent education
- 1+ years of showroom or coordination experience
- Experience in sales and customer service
- Strong interpersonal skills and ability to prioritize workload appropriately in order to balance multiple demands and meet timelines as required
- Proficient with the following software applications: Word, Excel, Powerpoint, and Outlook
- Attention to detail in task oriented job responsibilities
- Analytical thinking and an eye for business