Showroom Coordinator

About the role

The Showroom Coordinator is dedicated to providing an exceptional experience for every Brilliant Earth customer while aiding fulfillment and operational needs. The role operates in a fast-paced environment and is the engine which drives our company.

Responsibilities

• Create memorable and personalized experiences for Brilliant Earth customers by providing exceptional service and creating a welcoming environment during their visits to our showroom.
• Greet and welcome guests with enthusiasm, warmth and professionalism.
• Serve as the face of the company while greeting customers and ensuring the best possible experience when visiting our showrooms.
• Send and receive product from our NJ headquarters and external vendors while reconciling inventory within our computer system.
• Facilitate order fulfillment, including preparing and packaging customer materials, managing inventory, and maintaining an organized packaging area.
• Manage the security of goods and provide expertise on operational policy and procedure.
• Maintain a luxury environment in the showroom and uphold visual merchandising and retail operations standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular cross-functional reviews / checkpoints. Manage and organize appointments for pick-ups, resizing, and repairs.
• Absorb walk-in clients by matching them with an available sales representative, or schedule them for a return visit.
• Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews.
• Consistently seek ways to improve the customer experience while adding value to and supporting the sales team.
• Gracefully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests.

Requirements

• Robust customer service skills and experience working in a fast-paced retail or hospitality environment, preferred
• A dedicated desire to connect with customers, solve problems, and create lasting positive experiences with each customer interaction
• Excellent written and verbal communication skills
• Strong attention to detail
• An ability to think critically and adapt quickly in a flexible environment
• Exceptional time management skills and accountability
• A team player mindset with an ability to work collaboratively and cross-functionally
• Strong computer and organization skills
• Interest in socially and environmentally responsible organizations and products

Qualifications

• High school diploma or equivalent
• Experience in a retail or hospitality setting preferred
• Ability to work a full-time schedule of Tuesday - Saturday

Skills

• Customer service skills
• Attention to detail
• Time management
• Teamwork
• Computer skills
• Problem-solving

Benefits

• Set Schedule: Consistent weekly hours, 2 consecutive days off.
• Diverse, mission-minded team: Passionate about cultivating a more transparent, sustainable, compassionate, and inclusive jewelry industry.
• Lifestyle Spending Account: Reimbursements for eligible wellness expenses.
• Career Growth: Regular 1-1s with your manager, a variety of training opportunities, and an annual 360 review process.
• Continued Education: Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
• Employee Discounts: Generous discount on our jewelry.
• Mental Wellness Perks: Access to mental health resources and Employee Assistance program.
• Volunteer Opportunities: Support local initiatives and volunteer together.
• Medical, Dental, and Vision: Multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions.
• 401k match: Generous 401k match.
• Paid Time Off: 3 weeks of PTO in your first year.
• Parental Leave: Paid parental leave to bond and care for new additions.
• Disability and Life insurance: 100% employer-paid.
• Pre-Tax Commuter Benefits: Eligible commuter benefits.

Pay

The targeted salary budget for this position is $19 - $21 per hour. This compensation budget range may be adjusted at any time at the discretion of the company.

Schedule

The ideal candidate will be able to work a full-time schedule of Tuesday - Saturday.