Shift Manager $19.50 NJ

About the role

Managers lead shifts every week, ensuring customers receive a fast, accurate, and friendly experience. They provide leadership to crew and other managers during a shift to maintain high standards of Quality, Service, and Cleanliness. Shift Managers handle various tasks such as shift planning, performance monitoring, safety and security oversight, and communication between shifts.

Responsibilities

• Plan and monitor shifts to ensure efficient service delivery
• Maintain high standards of Quality, Service, and Cleanliness
• Ensure compliance with McDonald’s standards and policies
• Communicate effectively with the next Shift Manager to prepare for the following shift
• Meet and exceed targets set for the shift
• Support and guide the team to achieve departmental goals
• Manage inventory, daily maintenance, and cleanliness
• Ensure food safety protocols are followed
• Handle customer complaints and resolve issues promptly
• Manage staff schedules and conduct performance evaluations
• Train new employees and assist in skill development

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting
• Positive attitude and ability to work in a fast-paced environment
• Flexible schedule and willingness to adapt to the demands of the job
• Ability to communicate effectively and build positive relationships with colleagues and customers
• Age 18 or older to qualify as a manager in corporate-owned McDonald’s restaurants

Skills

• Strong leadership and interpersonal skills
• Effective time management and organizational abilities
• Customer service orientation
• Attention to detail and problem-solving skills
• Ability to work independently and as part of a team

Benefits

• Up to 15-25 days of paid vacation
• 10 paid holidays and an 8-week sabbatical every 10 years
• Opportunities for education through Archways to Opportunity, including high school completion, college tuition assistance, and English classes as a second language
• Medical, dental, and vision coverage
• Pre-tax flexible spending accounts
• Short- and long-term disability, life, and accident insurance
• Paid leaves of absence
• Service awards
• Employee Resource Connection
• Adoption assistance
• Matching gifts program

Pay

$19.50/hour

Schedule

Shifts vary based on the needs of the restaurant and the individual manager's availability.