ServiceNow Administrator / Developer

About the role

King & Spalding is a leading global law firm that leverages innovative technology and exceptional talent to deliver high-quality legal services. We are currently seeking a ServiceNow Administrator/Developer to join our dynamic team as we expand our use of ServiceNow across the firm.

Responsibilities

• Perform system administration tasks, including system configurations, maintenance, upgrades, and performance monitoring.
• Develop and maintain ServiceNow workflows, integrations, approvals, and notifications to meet business requirements.
• Configure and manage user groups, roles, and licensing within the ServiceNow platform.
• Collaborate with stakeholders and process owners across various departments to gather requirements and ensure optimal system functionalities.
• Provide technical guidance, support, documentation, and training to end-users to enhance their understanding and utilization of ServiceNow.
• Ensure the highest levels of system security, reliability, and availability.
• Owning and leading the support activities, including any necessary effort to resolution.
• Continuously evaluate and implement new features and functionalities to improve service delivery quality.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience with ServiceNow, including System Administrator and Development/Implementation.
• Experience in ServiceNow Administrator, aligned with ITOM and CMDB integrations, especially with the following modules: CSMT, SMIT, Employee Center, Mobile Agent.
• Strong expertise in developing and managing workflows, approvals, and notifications within Service Now.
• Showcase experience with ServiceNow Patch Upgrades and Instance Cloning.
• Proficient in configuring and managing groups, roles, and licensing in ServiceNow.
• Certified and current on ServiceNow’s System Administrator (CSA).
• Demonstrate excellent communication skills and ability to work effectively with stakeholders and process owners across departments.
• Excellent problem-solving skills and attention to detail.
• Experience in the legal industry is a plus.
• Stronger Administrator experience is preferred.
• Additional ServiceNow certification(s), e.g., Professional Application Developer, etc.
• Experience with scripting languages such as JavaScript, HTML, CSS, and AngularJS.
• Experience with Windows Server and Linux platforms.
• Familiarity with server virtualization technologies and containerization.
• Solid understanding of networking, security, and database management.
• Understanding of ITIL processes and best practices.
• Ability to work independently and collaborate closely as part of a team in a fast-paced environment.

Pay

• Chicago: $120,000 to $160,000 annually.
• New York: $130,000 to $170,000 annually.
• Washington, DC: $125,000 to $165,000 annually.
• California: $130,000 to $170,000 annually.