ServiceNow Administrator

Responsibilities

• Configure, customize, and administer the ServiceNow platform to align with organizational needs.
• Design and develop ServiceNow applications, workflows, and reports to enhance business processes.
• Manage integrations with other systems to ensure seamless data flow and interoperability.
• Handle incident and problem management, ensuring timely resolution of issues.
• Facilitate change management processes, including planning and implementing changes.
• Maintain and enhance the service catalog, ensuring services are well-documented and accessible.
• Provide training and support to end-users, creating documentation and conducting sessions.
• Monitor platform performance and identify opportunities for optimization.
• Ensure compliance with security policies and industry regulations.
• Collaborate with cross-functional teams to understand requirements and deliver solutions.

Skills

• Certified ServiceNow System Administrator with 3–5+ years of experience.
• Strong technical skills in ServiceNow administration, including configuration and user management.
• Experience with FedRAMP requirements and security operations.
• Proficient in troubleshooting and problem-solving with a proactive approach.
• Excellent communication and collaboration skills.

Preferred Skills

• Experience with ServiceNow Customer Service Management (CSM) and ITSM processes.
• Knowledge of information security principles and government compliance standards.
• Familiarity with Agile methodologies and DevOps techniques.
• Ability to generate and maintain technical documentation.

Benefits

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We encourage candidates from all backgrounds to apply and join our team.

Pay

The pay range for this role is $22 - $42 per hour based on qualifications and experience.