ServiceNow Administrator

About the role

The incumbent serves as the primary technical analyst and programmer for the IT Service Management system ServiceNow. Additionally, the incumbent provides secondary support for the university web content management system Drupal, and the MyCalStateLA SharePoint portal.

Responsibilities

• Determine project requirements, prepare project plans, determine project priorities, and ensure that projects remain on schedule.
• Populate, document, and maintain the campus website and Portal.
• Establish data access security profiles, develop backup procedures for data applications, and maintain an audit trail of security maintenance activity.
• Assist with web accessibility report administration, web accessibility testing, and the resolution of web accessibility issues.

Requirements

• Demonstrable working knowledge of systems development life cycle and expertise in applying structured systems design and development techniques.
• Demonstrable skills in problem resolution, data gathering, requirements definition, analysis, and design.
• Demonstrable excellent verbal communication skills.
• Project management skills, including planning, development, installation, implementation, and upgrade of system components.
• Demonstrate ability to prepare written documentation, including college-level writing and grammatical skills and perform simultaneous tasks without degradation in work integrity.
• Ability to conceptualize the campus organization and interpret requirements for portal, ITSM, and web services.
• Ability to prioritize and re-prioritize project tasks as required by changing circumstances.

Qualifications

• Bachelor’s degree from an accredited four-year college or university preferably in computer science or business, or equivalent training and applied experience.
• Three years of progressively responsible programming experience which includes: performing design, analysis, development, implementation, integration, and maintenance of web server software such as Drupal Content Management System, SharePoint, or similar; and technical knowledge and working experience utilizing tools such as HTML, HTML 5, CSS, .NET, Visual Studio, XML, Java Script, FTP, Telnet, web browsers, and web page design.
• Technical experience using application development tools such as Microsoft .Net or Java.

Skills

• Progressively responsible programming experience in web server software in a higher education environment.
• Experience using Digital Dashboard products to deliver data and reports.
• Experience with content management and business intelligence systems within a higher education environment.
• Experience with ServiceNow administration and development.
• Technical experience with application development tools such as MS Visual Studio and JDeveloper.
• Demonstrable working knowledge of proprietary RDMS, such as Oracle using PL/SQL and Microsoft MS SQL.
• Demonstrable working technical knowledge of Internet-based LAN and WAN networks.

Benefits

Not specified.

Pay

$6,492 - $9,458/Monthly

Schedule

Full-Time, Monday-Friday, 8:00 a.m. to 5:00 p.m.; Exempt classification.