ServiceNow Administrator

Job Summary

Maximus is a trusted federal partner supporting mission-critical programs across national security, defense, and public service delivery. The ServiceNow Team Lead position requires a strong background in IT Service Management (ITSM) and IT Operations Management (ITOM) to lead operations and enhancements, and enterprise monitoring.

Qualifications

• Ability to obtain and maintain a Public Trust is required. An active Public Trust and/or DHS suitability is preferred.
• Must be a U.S. Citizen without dual citizenship.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
• 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
• ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
• ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
• Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
• Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
• Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
• Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.

Preferred Skills

• ServiceNow ITOM (Event Management, Discovery, Service Mapping) experience.
• Strong leadership, stakeholder engagement, and technical documentation skills.
• Prior federal IT O&M program experience.
• ServiceNow Certified System Administrator (CSA).
• ITIL v4 Foundation (or equivalent ITSM certification).

Benefits

Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.