ServiceNow Administrator

About the role

Manage IT services using ServiceNow. Responsibilities include administering the platform, managing ITSM processes, and collaborating with both technical and non-technical stakeholders.

Responsibilities

• Administer ServiceNow to support IT operations
• Implement and maintain ServiceNow configurations
• Develop and maintain Business Rules, Client Scripts, and UI Policies
• Utilize ServiceNow Flow Designer or legacy Workflow Editor for process automation
• Write basic JavaScript scripts for platform customizations

Requirements

• Minimum 1 year of hands-on ServiceNow administration experience
• Solid understanding of ITSM processes and ITIL foundations
• Proficiency in Business Rules, Client Scripts, and UI Policies
• Experience with ServiceNow Flow Designer or legacy Workflow Editor
• Basic scripting knowledge in JavaScript for platform customizations

Qualifications

• Required: ServiceNow Certified System Administrator (CSA)
• Advantageous: ITIL V3 or 4 English skills at B1/B2 level (written and spoken)

Skills

• Clear and concise communication
• Detail-oriented problem-solving
• Self-organization and multitasking
• Customer-focused mindset
• Collaborative teamwork

Benefits

• Flexible working hours
• Mobility options
• High level of self-responsibility and creative flexibility
• 30+1 days leave
• One Academy digital learning platform
• Promotion programs
• Bonuses for special projects
• Staff discounts for private online shopping
• Discounted leisure and fitness offerings
• Bike leasing

Pay

Details TBD

Schedule

Details TBD

Benefits

• Stress prevention and conflict management training
• Child and elderly care support
• Health checks and medical check-ups
• Company pension scheme models and disability insurance models
• Ergonomic workplace

We Are One

Our culture is built on solidarity, trust, and appreciation. We promote respectful cooperation on equal footing through cross-departmental Group-Starter Training.

About All for One Group SE

As a leading IT, consulting, and service provider for SAP, Microsoft, and IBM, we serve over 4,500 customers. Our expertise combines industry knowledge, technology, and services to drive company transformation.