ServiceNow Administrator

About the role

Fedtec is seeking a ServiceNow Systems Administrator responsible for managing, maintaining, upgrading, and improving ServiceNow across multiple modules including ITSM, ITOM, ITAM, CMDB/CSDM, SPM, SecOps/GRC, CSM, HRSD, and Field Service Management. The role involves supporting integrations with legacy applications, platform governance, day-to-day operations, enhancements, and new GenAI/Agentic AI capabilities.

Location

New Carrollton, MD (REMOTE)

Clearance

Active IRS-MBI clearance

Responsibilities

• Administer ITSM modules including Incident, Problem, Change, Request, Knowledge, and Service Catalog
• Manage users, groups, roles, ACLs, and role-based access controls
• Configure Service Catalog items, Record Producers, workflows, approvals, and Flow Designer
• Maintain notifications, events, SLAs, assignment rules, and scheduled jobs
• Manage update sets and deployments across Development, Test/UAT, and Production instances; support instance cloning, upgrades, patches, and release management
• Perform day-to-day system monitoring, troubleshooting, debugging, and performance analysis

Required Skill Set

• ServiceNow platform administration, ITSM modules, user administration, security and access controls, Flow Designer/workflow, platform configuration, data management, reporting/dashboards, SLAs, API integrations, deployment management, and Automated Test Framework (ATF)
• Working knowledge of CMDB, CI classes, relationships, data quality, and CSDM concepts
• Experience with Import Sets, Transform Maps, data loads, and data maintenance

Required Experience

• 3+ years of ServiceNow/ESM platform experience
• 2+ years supporting a Federal environment
• Minimum 3 years of experience with services of similar scope, size, and complexity to those defined in the PWS

Certifications

• Required (or verifiable equivalent): ServiceNow Certified System Administrator (CSA)
• Preferred: ServiceNow Certified Implementation Specialist (CIS) for applicable domains (ITSM, ITOM, HRSD, HAM/SAM)

Benefits

• Health & Wellness: Medical, dental, and vision plans with Telehealth virtual care and resources to support physical and mental well-being
• Time to Recharge: Generous paid time off
• Financial Security: 401(k), company-paid short- and long-term disability, life insurance, and additional voluntary coverage
• Life & Family Support: Employee Assistance Program (EAP), Pet Insurance, and Prepaid Legal services
• Recognition & Growth: Applause program for outstanding contributions and Learning & Development programs for career growth
• Fitness & Wellness: On-staff Fitness Coach, personal and group training sessions, company fitness challenges, and ongoing wellness support