ServiceNow Administrator
TRG · Westlake, OH · Yesterday
On-siteInformation TechnologyFull-time
Key Responsibilities
- Administer and maintain the ServiceNow platform, including user management, roles, groups, and access controls
- Configure and support core modules such as: Incident, Problem, Change Management (ITSM), Service Catalog and Request Management
- Monitor platform health, performance, and data integrity
- Build and maintain: Workflows / Flow Designer automations, Business rules, client scripts, UI policies, Forms, fields, and catalog items
- Affiliate with integrations via REST/SOAP APIs with systems such as ERP, CRM, or identity management tools
- Affiliate with minor scripting (JavaScript) to extend platform capabilities
- Partner with IT and business stakeholders to gather requirements and translate into ServiceNow solutions
- Identify opportunities to streamline processes and improve user experience
- Support continuous improvement initiatives and platform optimization
- Participate in platform upgrades, patching, and release cycles
- Support testing, documentation, and deployment of new features
- Maintain update sets and follow governance best practices
- Develop dashboards and reports to track: Incident trends, SLA performance, Operational metrics
- Provide insights to IT leadership on platform utilization and opportunities
Required Qualifications
- 2–5 years of ServiceNow administration experience
- Strong experience with: ITSM module (Incident, Change, Problem), Service Catalog and workflows
- Working knowledge of: JavaScript (client scripts, business rules), REST/SOAP integrations
- Experience with Flow Designer or legacy workflows
- Familiarity with Agile or ITIL-based environments
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA)
- Experience with additional modules (HRSD, CSM, ITOM)
- Exposure to integration architecture (APIs, middleware)
- Experience supporting enterprise-scale ServiceNow environments
- Basic understanding of CMDB and asset management
Soft Skills
- Strong problem-solving and analytical skills
- Ability to communicate effectively with both technical and non-technical stakeholders
- Self-starter who can manage multiple priorities
- Detail-oriented with strong documentation discipline