ServiceNow Administrator

Job Summary

We are seeking an experienced ServiceNow Administrator with a strong technical background to support platform operations, troubleshoot issues, and ensure optimal system performance.

Key Responsibilities

• Manage and troubleshoot ServiceNow platform-related issues to ensure smooth operations.
• Identify recurring issues and collaborate with development teams to implement long-term resolutions.
• Maintain foundational data sources, including Users, Configuration Items (CIs), Locations, etc.
• Develop and document standard operating procedures and create knowledge articles for internal use.
• Assist in system audits and ensure compliance with governance standards.
• Provide technical support for large-scale ServiceNow implementations.

Essential Skills & Experience

• 7+ years of experience in technology administration with a focus on ServiceNow.
• 5+ years of hands-on ServiceNow technical experience.
• Proficiency in scripting and configuration within the platform.
• Experience with integrations and managing system connectivity.
• Strong understanding of the Application Development Lifecycle and best practices.
• Ability to troubleshoot issues effectively and work collaboratively with development teams.
• Knowledge of multiple ServiceNow applications with a general understanding of their functionalities.
• Strong adherence to change management and release governance policies.
• Experience in designing and implementing governance standards for product teams.
• Excellent communication skills and ability to create knowledge articles for documentation.