ServiceNow Administrator

Duration: Direct Hire/Permanent. Location: The Woodlands, TX, 77380 (onsite 3x per week). Work Requirements: US Citizens, Green Card holders, or authorized to work in the US.

About the role

The ServiceNow Administrator II is responsible for the administration and maintenance of the ServiceNow platform. As the subject matter expert, the candidate will be responsible for ensuring effective processes and solutions are implemented that facilitate the rollout of new applications and enhance the productivity of existing ones. Responsible for architecture and implementation of platforms within ServiceNow.

Responsibilities

• Administration and maintenance of the ServiceNow platform.
• Architecture of the ServiceNow platform.
• Work with LOB to provide a solution while retaining the integrity of the platform by following best practices.
• Propose effective processes and solutions to increase and enhance productivity.
• Recommend improvements or changes to technical and functional designs where appropriate.

Requirements

US Citizens, Green Card holders, or authorized to work in the US.

Skills

• Strong verbal communication and technical writing skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics.
• Intermediate understanding of various network systems and the alignment of Snow and ServiceNow for hardware and software applications.
• Strong organizational and project management skills with the ability to manage timelines and prioritize workload.
• Self-starter with the ability to work independently while supporting a team environment.
• Guide the ServiceNow team as needed.
• Ability to work from a directive with little or no supervision; minimum rework required from supervisor.
• Strong knowledge of Agile and ITIL development technologies and tools, and software engineering concepts, methodologies, and architectural styles.
• Solid background in integration (interfacing) of enterprise software systems with ServiceNow.
• Exceptional working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, etc.
• Exceptional working knowledge of workflow design and implementation.
• Skilled in managing multiple updates of datasets and coordinating their promotion throughout multiple instances.
• Strong knowledge of Web services integration (i.e., JavaScript, XML, HTML, AJAX, CSS, and CSIS).
• Intermediate ability in JavaScript, including usage of jQuery, Bootstrap and/or AngularJS frameworks; and HTML.

Qualifications

• Active CSA is required.