ServiceNow Administrator

About the role

We are looking for a Systems Administrator to support and strengthen a growing ServiceNow environment. This opportunity is ideal for someone who enjoys hands-on platform administration, resolving user issues, and refining system functionality to better serve internal teams. The person in this role will collaborate with business and technical partners to maintain reliable day-to-day operations while helping expand the value of the ServiceNow platform over time.

Responsibilities

• Manage the daily administration of the ServiceNow platform, ensuring stable performance and dependable support for users across the organization.
• Investigate incidents, service requests, and system issues, then deliver timely resolutions that minimize disruption and improve user satisfaction.
• Configure and maintain platform components such as forms, workflows, catalogs, notifications, and routine automations to support business needs.
• Work with stakeholders across IT and business teams to identify process enhancements and translate operational needs into practical platform updates.
• Strengthen existing ServiceNow capabilities by recommending and applying improvements that streamline usage and elevate the overall user experience.
• Develop and refine features including service level tracking, alerts, escalations, and reporting to improve visibility and operational effectiveness.
• Provide administrative support for ITSM-related functions and asset management processes within the ServiceNow environment.
• Participate in platform upgrades, testing activities, and release preparation to help ensure smooth deployments and continued system reliability.
• Create and maintain clear system documentation, configuration records, and administrative procedures to support consistent platform management.
• Contribute to the ongoing growth of ServiceNow adoption by helping teams make better use of available platform features and functionality.

Requirements

• Hands-on experience administering, supporting, or configuring the ServiceNow platform in a detail-oriented work environment.
• Working knowledge of IT service management practices and ticketing workflows, preferably within ServiceNow ITSM.
• Demonstrated ability to troubleshoot application behavior, workflow issues, and configuration-related problems.
• Familiarity with areas such as incident management, service requests, knowledge management, or asset management.
• Ability to gather business needs and convert them into effective system configurations or process improvements.
• Strong communication, customer support, and problem-solving skills when working with both technical and non-technical users.
• Comfortable balancing independent ownership of tasks with collaboration across cross-functional teams.
• Experience with ServiceNow modules, platform features, or related certifications is considered a plus.

Benefits

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.