ServiceNow Administrator

Key Responsibilities

• Configure and maintain ServiceNow modules, including Incident, Request, Change, and Asset Management
• Manage user roles, groups, and permissions
• Monitor system health and performance; troubleshoot and resolve platform issues
• Oversee integrations with other enterprise applications and systems
• Conduct regular audits for data integrity and compliance
• Apply best practices for platform maintenance and configuration
• Collaborate with teams to identify opportunities for process automation and digital workflow improvements
• Conduct performance tuning and recommend system enhancements
• Provide technical support and troubleshooting assistance for ServiceNow users
• Create and update training materials, user guides, and internal documentation
• Lead training sessions to improve platform adoption and user competency
• Plan, coordinate, and test platform upgrades and new feature releases
• Ensure seamless implementation with minimal disruption to users and business operations
• Act as the Major Incident Lead during outages and high-impact issues
• Coordinate resolution efforts across internal and vendor teams
• Ensure timely communication and root cause documentation
• Deliver regular reports to leadership on KPIs, including: System uptime and response time, Incident resolution times and backlog, Process improvements implemented, CMDB health and reconciliation accuracy, CI relationship completeness and attribute completeness

About You

• Education & Experience: Bachelor’s degree in Information Systems, Computer Science, or a related field; Minimum 3 years of experience in a ServiceNow administration or systems management role
• Technical Skills: Strong working knowledge of ServiceNow platform administration and configuration; Familiarity with ITIL v3/v4 frameworks and principles; Experience with ServiceNow performance monitoring, scripting, and integrations; Understanding of CMDB structure, CI relationships, and data accuracy best practices; Basic project management and change management experience is preferred
• Certifications: Preferred ServiceNow Certified System Administrator (CSA); ITIL Foundation Certification (v3 or v4)
• Soft Skills: Excellent communication, problem-solving, and troubleshooting skills; Ability to prioritize multiple tasks and meet tight deadlines; Strong collaboration and leadership capabilities; Comfortable delivering technical information to non-technical stakeholders

We Offer

• Benefits For All Associates (Full-Time, Part-Time & Per Diem): Competitive Pay, 401(k) with Company Match, Career Advancement Opportunities, National & Local Recognition Programs, Teammate Assistance Fund, Additional Full-Time Benefits, Medical, Dental, Vision Insurance, Mileage Reimbursement or Fleet Vehicle Program, Generous Paid Time Off + 7 Paid Holidays, Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care), Education Support & Tuition Assistance (ASN to BSN, BSN to MSN), Free Continuing Education Units (CEUs), Company-paid Life & Long-Term Disability Insurance, Voluntary Benefits (Pet, Critical Illness, Accident, LTC)