ServiceNow Administrator
EMCOR Group, Inc. · Boise, ID · 3 wk ago
OTHRFull-time
Essential Duties & Responsibilities
- Configure and support core ITSM modules including Incident, Problem, Change, Request, Knowledge, and CMDB.
- Develop and maintain platform functionality using JavaScript, including: Business Rules, Client Scripts, Script Includes.
- Design and implement automation using Flow Designer / Workflow Data Fabric, including approvals, notifications, and orchestration.
- Configure and manage Access Control Lists to ensure proper security and data access.
- Build, customize, and support Employee Service Center Portal components, including pages and portal widgets.
- Support and maintain integrations using REST APIs, ServiceNow Spokes, and Service Graph Connectors ensuring secure and reliable data exchange with external systems.
- Create and maintain reports, dashboards, and performance metrics to support operational visibility.
- Manage update sets, perform testing, and support platform upgrades and patches.
- Troubleshoot and resolve platform issues, providing tiered support as needed.
- Maintain technical documentation, configuration standards, and best practices.
- Collaborate within a small, agile team working across technical and operational groups to support end-to-end ServiceNow delivery.
Qualifications
- At least 5 years of hands-on experience administering the ServiceNow platform.
- ServiceNow Certified System Administrator (CSA).
- Additional ServiceNow certifications (ITSM, CMDB, ITOM, HRSD, etc.).
- Experience supporting integrations and automation initiatives.
- Familiarity with Agile or iterative delivery methodologies.
- Strong proficiency in JavaScript within ServiceNow.
- Demonstrated experience with: Business Rules, Client Scripts, Script Includes, Access Control Lists, Flow Designer / Workflow Data Fabric, REST APIs.
- Solid understanding of ITIL fundamentals and ITSM best practices.
- Experience with ServiceNow modules beyond ITSM such as ITAM and/or BCM.
- Able to work independently, demonstrating ownership of responsibilities and deliverables.
- Must have a results-driven focus, with the resolve and urgency to accomplish specific goals.
- Able to work under pressure and handle multiple, shifting priorities.
Pay
Commensurate with experience.
Schedule
N/A
Benefits
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Skills
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Benefits
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