ServiceNow Administrator

FUJIFILM Electronic Materials U.S.A., Inc. · Mesa, AZ · 1 wk ago

OTHRFull-time

The Role

The ServiceNow Administrator, under general supervision of the IT Global Desktop, Apps & Telecom Manager, conducts business process analysis, systems modeling, application systems requirements, design, configuration, testing, implementation, and support of medium to high complexity, medium to high risk, Commercial Off-The-Shelf (COTS) application systems and Software-As-a-Service (SAAS) solutions. They ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving Level I end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Company Overview

FUJIFILM Electronic Materials, U.S.A., Inc., fuels innovation in the semiconductor industry—where chemistry meets technology. Our advanced materials and formulations enable manufacturers to build the microchips that power Artificial Intelligence, computers, electric vehicles, smartphones, and more. We’re a global business-to-business supplier of chemical formulations and advanced materials used for manufacturing and packaging semiconductors. Our chemical formulations allow top manufacturers to produce microchips that both power and connect our digital world. Think you’ve got what it takes to build a more connected world? Then connect with us today and challenge the boundaries of what’s possible—for the world and your future.

Job Description

Developing ServiceNow software solutions using JavaScript, Web Services, HTML and CSS
Work with Service Asset & Configuration Management and Asset Management teams to deliver expanded Discovery functionality
Manage CMDB health by using Discovery (or equivalent methods) to support Assets and Configuration
Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, in ServiceNow
Responsible for application support and operational activities, code migrations, replications, patching, and upgrades
Create and maintain process and knowledge documentation for team and users
Utilize ServiceNow Import Templates for the loading of data
Data entry from source documents into ServiceNow database
Data extract from ServiceNow into Import Template format or other formats for reporting
Field incoming help requests from end users via both telephone and e-mail in a courteous manner
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
Build rapport and elicit problem details from help desk customers
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Apply diagnostic utilities to aid in troubleshooting
Identify and learn appropriate software and hardware used and supported by the organization
Test fixes to ensure problem has been adequately resolved
Perform post-resolution follow-ups to help requests
Develop help sheets and frequently asked questions lists for end users

Requirements

High school diploma or GED required
Minimum of 6 - 8 years’ experience in a technical role supporting desktop and/or application servers in an Information Technology environment
Desired 6 - 8 years’ experience using ticket tracking system
Desired 6 - 8 years’ experience with Microsoft Office
Familiarity with Agile (Scrum) and Waterfall project management methodologies
Experience with technical documentation skills a plus
Exceptional written and oral communication skills
Self-motivated and high attention to detail

Additional Requirements

This is a safety-sensitive position that requires candidates to successfully pass a post-offer drug screening prior to employment.
One of the essential job functions is the ability to work in a constant state of alertness and in a safe manner.

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (feus.humanresources@fujifilm.com).