ServiceNow Administrator

Responsibilities

• System Configuration and Administration
• Application Development and Customization
• Integration Management
• Incident and Problem Management
• Change Management
• Service Catalog Management
• User Training and Support
• Performance Monitoring and Optimization
• Security and Compliance
• Continuous Improvement
• Collaboration
• Vendor Management

Qualifications

• Understand risk management methodologies and assess, mitigate, and monitor risks within the ServiceNow environment.
• Possess strong communication and collaboration skills to articulate complex technical concepts in a clear and understandable manner.
• Meticulous attention to detail when configuring and managing the ServiceNow platform for FedRAMP compliance.
• Accuracy and precision are critical to ensuring the security and integrity of government data.
• Stay updated on the latest developments, updates, and requirements related to ServiceNow, FedRAMP, and information security.
• Maintain knowledge and understanding of the latest ServiceNow features and product offerings.
• Experience in ServiceNow Customer Service Management (CSM).
• Driving continual service improvement through establishment of best practices, reusable assets and refinement of the implementation processes.
• Determine how best to leverage tools and techniques involving infrastructure as scripting, configuration management, automated testing, and other DevOps techniques to improve delivery quality, speed and experience.
• Generate and maintain technical design and configuration documents.
• Network with key contacts and stakeholders internally and externally to drive process and efficiency in implementations.
• Ability to proactively identify potential issues and work through resolution with internal and external stakeholders.
• Agile methodology practitioner.
• Excellent interpersonal, written, and verbal communication skills.
• Bachelor's degree in Computer Science, Engineering, or other related fields or equivalent professional experience.
• ServiceNow Certified System Administrator with 3-5+ years’ experience.
• Foundation knowledge of the underlying processes, procedures, scripting, and systems used in carrying out assigned tasks.
• Strong technical skills in ServiceNow administration, including configuration management, user management, access control, security operations and system integration.
• Able to effectively manage and configure the ServiceNow platform to meet FedRAMP security requirements.
• Experience with Federal Risk and Authorization Management Program (FedRAMP) requirements and guidelines.
• Any prior experience with information security principles, best practices, and standards (such as NIST SP 800-53, NIST Cybersecurity Framework, FISMA, etc.) would be beneficial.
• Any prior experience working with government contracts, procurement processes, security protocols, and compliance standards specific to government environments is advantageous.
• Ability to troubleshoot issues, perform root cause analysis, and provide solutions for problems.
• Actively take ownership to address issues and solve problems, understanding up and downstream impacts and designing/delivering solutions appropriately.