ServiceNow Administrator

About the role

Administers and maintains enterprise IT platforms, ensuring optimal performance, reliability, and alignment with business objectives. Configures, customizes, and integrates systems while implementing enhancements to improve efficiency and user experience.

Responsibilities

• Develops and configures enterprise IT applications, forms, and automated workflows to improve business processes across multiple functions.
• Implements new system modules, performs architectural changes, and manages platform upgrades.
• Customizes applications and introduces new functionalities to support evolving business needs.
• Uses scripting and programming languages to create custom features, business rules, and reports.
• Integrates the platform with other business applications using web services and application programming interfaces to ensure smooth data exchange.
• Monitors system performance and implements enhancements to improve efficiency, security, scalability, and user experience.
• Creates and maintains comprehensive documentation for configurations, processes, and user guidance.
• Conducts training sessions to enhance user adoption and proficiency with enterprise IT systems.

Qualifications

• Bachelor’s degree in information technology, computer science, or a related field.
• 2+ years of IT platform administration or related experience.
• Knowledge of enterprise IT platform capabilities, including workflow automation, system configuration, and application integration.
• Proficiency in scripting languages and API integrations.
• Certified in enterprise IT platform administration or IT service management.

Benefits

At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.