ServiceNow Administrator/Developer

About the role

Lentech is hiring a ServiceNow Administrator/Developer to join a team designing architecture and developing solutions that support organizational needs. The ideal candidate will have strong hands-on technical experience, particularly in AWS, and will contribute to a highly skilled team operating in a hybrid cloud environment.

Responsibilities

• Install, configure, troubleshoot, upgrade, and maintain self-hosted ServiceNow implementations.
• Create custom workflows.
• Build service requests to meet business and technical requirements.
• Develop views and reports as needed.
• Implement integrations and process automation using ServiceNow Orchestration.
• Perform system, integration, and Section 508 compliance testing.
• Maintain application health, usage, and compliance.
• Assess current ServiceNow usage and recommend enhancements to improve efficiency.
• Develop scripts to automate routine tasks.
• Train and mentor junior team members.

Requirements

• Active and current TS/SCI w FSP through MDTen (10) years of experience as an SA.
• This person needs to be a true administrator of the ServiceNow system, not just someone who has used the system for creating tickets.
• A minimum of 2 years of experience as a ServiceNow Administrator/Developer.
• Linux/UNIX system troubleshooting experience.
• Development experience with JavaScript or other high-level programming languages.
• Familiarity with web-based user interfaces (HTML, XML, CSS).
• Experience creating and maintaining technical documentation.
• Demonstrated ability to mentor junior team members.
• Excellent communication and interpersonal skills.

Desired Skills

• Experience managing a self-hosted ServiceNow instance, including performing required upgrades to core ServiceNow applications.
• Java development experience.
• Experience reviewing processes and implementing efficiencies.
• ServiceNow certifications (e.g., Administrator, Developer) are a plus.

Qualifications

• Bachelor's degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional SA experience may be substituted for a bachelor's degree.
• Compliance with DOD 8570.01-M with a minimum certification of IAT Level II (CCNA – SECURITY; GICSP; GSEC; Security +; SSCP).

Pay

The proposed salary range for this position is: $145,000-$160,000.