ServiceNow Administrator/Developer

Quevera is seeking a highly skilled ServiceNow Administrator/Developer with an active TS/SCI clearance with Polygraph to support mission-critical programs in Fort Meade, Maryland. You will join a team responsible for designing architecture and developing solutions within a secure, hybrid cloud environment.

About the role

Administer, maintain, and enhance self-hosted ServiceNow implementations while developing workflows, service requests, integrations, and automation solutions that improve operational efficiency.

Responsibilities

• Install, configure, troubleshoot, upgrade, and maintain self-hosted ServiceNow implementations.
• Create custom workflows to support organizational processes and requirements.
• Build service requests that meet business and technical requirements.
• Develop views and reports as needed.
• Implement integrations and process automation using ServiceNow Orchestration.
• Perform system, integration, and Section 508 compliance testing.
• Monitor application health, usage, and compliance.
• Assess current ServiceNow usage and recommend enhancements to improve efficiency.
• Develop scripts to automate routine administrative and operational tasks.
• Create and maintain technical documentation.
• Train and mentor junior team members.
• Collaborate with technical teams and organizational stakeholders to deliver effective ServiceNow solutions.

Requirements

• Active TS/SCI clearance with Polygraph.
• Ten (10) years of Systems Administration experience supporting programs and contracts of similar scope, type, and complexity.
• Bachelor’s degree in a technical discipline from an accredited college or university (five additional years of Systems Administration experience may be substituted).
• An active IAT Level II certification or higher in compliance with DoD 8570.01-M (e.g., CCNA Security, GICSP, GSEC, Security+, or SSCP).
• Minimum of two (2) years of experience as a ServiceNow Administrator/Developer.
• Experience managing, configuring, troubleshooting, upgrading, and maintaining a self-hosted ServiceNow instance, including performing required upgrades to core ServiceNow applications.
• Linux/UNIX system troubleshooting experience.
• Development experience using JavaScript or another high-level programming language.
• Familiarity with web-based user interface technologies, including HTML, XML, and CSS.
• Experience creating and maintaining technical documentation.
• Demonstrated ability to train and mentor junior team members.
• Excellent communication and interpersonal skills.

Skills

• Java development experience.
• Experience reviewing processes and implementing operational efficiencies.
• ServiceNow certifications, such as Certified System Administrator or Certified Application Developer.
• Experience supporting hybrid cloud environments.
• AWS experience.

Benefits

• 100% employer-paid medical coverage (optional plan).
• Competitive options for Medical, Dental, and Vision insurance.
• Employer-paid short-term and long-term disability coverage.
• Employer-paid life insurance.
• $5,000 annually for education, training, certifications, and professional development.
• Career advancement through a structured iQTouch Program.
• Up to 6% 401(k) match.
• Additional 4% profit-sharing contribution, at company discretion.