Service Supervisor

About the role

At CoolSys, we offer more than just a job—we provide stability, growth, and industry-leading benefits for our employees. As a large company serving diverse customers, we invest in our team with competitive compensation, paid drive time, ongoing education, comprehensive benefits, year-round diverse work, and extra perks. Join us and advance your career while working with top-tier clients in the HVAC and refrigeration industry.

Benefits

• Competitive Compensation: Competitive pay – $40–$55/hour (DOE)
• Paid Drive Time: 100% pay for local travel between customer sites; park company vehicle at home for added convenience
• Ongoing Education & Training: Access to state-of-the-art facilities and paid online training
• Comprehensive Benefits: Medical, Dental, Vision, and Prescription coverage; paid vacation/holidays; 401(k) match
• Year-Round, Diverse Work: Consistent, interesting projects across various industries and systems
• Extra Perks: Quarterly bonus plan, tuition reimbursement, employee discounts on vehicles, hotels, theme parks, pet insurance, and more

Responsibilities

The Service Supervisor is responsible for the profitable delivery of refrigeration services for a specific geography, specialty, or team of technicians. They will also run calls and serve as a mentor and technical resource to other technicians in their area of responsibility.

• Participates in managing the Service P/L for assigned branch(es)
• Responds to own calls
• Effectively manages call volume for area of responsibility
• Ensures customer requirements are followed and calls are completed on a timely basis
• Ensures billing procedures are accurately adhered to and may approve work orders
• Maintains communication with customers and ensures their expectations are met
• Resolves issues or problems that impact customer satisfaction
• Interviews, selects, hires, and oversees onboarding of Lead Techs and Technicians
• Ensures technicians are scheduled and dispatched efficiently based on skill level, location, and call volume
• Monitors performance and provides training, coaching, and performance feedback to Lead Techs and Technicians