Service Supervisor

About the role

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

The Service Supervisor is responsible for supporting front-end operations and ensuring exceptional customer service throughout the store. This position assists in supervising front-end associates, coordinating daily service activities, resolving customer concerns, and maintaining efficient checkout operations. The Service Supervisor serves as a leader on duty, promoting a positive customer experience while supporting store productivity, compliance, and operational excellence.

Responsibilities

Front-End Operations

• Assist in overseeing daily front-end operations, including checkstands, self-checkout, customer service desk, and courtesy services
• Ensure adequate staffing levels are maintained to support customer demand
• Monitor checkout efficiency and address service bottlenecks promptly
• Support store opening, closing, and cash-handling procedures
• Maintain a clean, organized, and customer-friendly front-end environment

Customer Service

• Deliver exceptional customer service and serve as a resource for customer concerns and inquiries
• Resolve customer complaints professionally and in a timely manner
• Assist with refunds, exchanges, special orders, and other customer service requests
• Promote a welcoming shopping experience through positive customer interactions
• Support customer loyalty and store satisfaction initiatives

Leadership & Team Development

• Supervise, coach, and support front-end associates during assigned shifts
• Provide training on customer service standards, policies, and operational procedures
• Delegate tasks and monitor performance to ensure expectations are met
• Foster teamwork, accountability, and a positive work environment
• Assist management with onboarding and development of new associates

Cash Handling & Compliance

• Ensure proper cash-handling procedures are followed at all times
• Conduct register audits and assist with cash office processes as assigned
• Monitor compliance with company policies, loss prevention programs, and operational standards
• Verify age-restricted sales are handled according to legal and company requirements
• Maintain accurate records related to front-end operations and transactions

Operational Support

• Coordinate front-end activities to maximize productivity and service levels
• Assist store leadership in implementing company programs and operational initiatives
• Support labor management and scheduling needs as directed
• Identify process improvement opportunities that enhance efficiency and customer satisfaction
• Serve as manager on duty when assigned and assist with store-wide operational needs

Safety & Compliance

• Promote a safe work environment by following and enforcing company safety policies
• Respond appropriately to emergencies, incidents, and customer service situations
• Ensure associates follow workplace safety procedures and operational guidelines
• Maintain compliance with company standards, regulatory requirements, and store policies

Qualifications

• High school diploma or equivalent preferred
• Previous retail, grocery, customer service, or front-end experience preferred
• Prior leadership or supervisory experience preferred
• Strong customer service, communication, and conflict-resolution skills
• Ability to multitask and make sound decisions in a fast-paced environment
• Basic computer, math, and cash-handling skills

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to frequently lift, carry, push, and pull up to 50 pounds
• Ability to bend, reach, and perform repetitive motions throughout the workday
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Ability to move throughout the store to support operational and customer service needs

Key Success Factors

• Strong customer service and leadership abilities
• Effective communication and problem-solving skills
• Ability to manage multiple priorities while maintaining a positive attitude
• Commitment to operational excellence and compliance
• Strong teamwork and associate development skills
• Focus on creating an exceptional customer experience while supporting store performance goals

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay) — for eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve