Service Supervisor

About the role

Cintas is seeking a Service Supervisor to work directly with our customer facing service team both on route and in-house. This is a middle-management position with direct supervisory and leadership accountability. The role involves supervising the service team who provides customer service, sales, and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the service team to ensure Cintas customers receive the highest level of customer service and product quality in the most efficient manner; driving a company-owned vehicle to and from customer sites and assisting the service team with lifting, carrying and walking in and out of customer accounts. This position will oversee several key service department areas including maintaining excellent customer relationships, handling renewals of customer contracts, increasing internal sales, maintaining an efficient route structure and driver compliance.

Responsibilities

• Supervise the service team providing customer service, sales, and product pick-up/delivery
• Hire, train, develop, and evaluate service team members
• Drive a company-owned vehicle to and from customer sites
• Assist the service team with lifting, carrying, and walking in and out of customer accounts
• Maintain excellent customer relationships
• Handle renewals of customer contracts
• Increase internal sales
• Maintain an efficient route structure and driver compliance

Requirements

• Meet all Department of Transportation (DOT) or Provincial requirements for driving a regulated vehicle weighing more than 10,000 lbs.
• Have an active driver's license
• Be at least 21 years of age
• Obtain a DOT medical certification prior to first day of employment
• Provide documentation regarding previous employment

Qualifications

• High School Diploma/GED; Bachelor's degree preferred
• Experience working in a sales related role
• Customer service experience, preferably in an industrial or service industry
• Training or instructor experience

Benefits

• Comprehensive and competitive medical, dental, and vision benefits with premiums below the national average
• Four medical plan options, including one offered at zero cost
• Competitive pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Schedule

Full Time, 1st Shift

Company Information

Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. Offerings include uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems, and alarm service. Headquartered in Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded on the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.