Senior Specialist - Program & Project Management
About the Role
Support management of incoming production issues, enhancement requests, compliance and vulnerability remediation activities, and engineering tasks across the application suite.
Responsibilities
- Assist with prioritization based on business impact, operational risk, regulatory requirements, and team capacity.
- Support maintenance of a short-term delivery plan focused on BAU activities, required remediation, and essential business or operational changes.
- Partner with engineering leads and stakeholders to help track priorities, timelines, and capacity.
- Assist with release coordination activities across supported applications, including planning, stakeholder communication, testing coordination, business readiness tracking, and post-release validation.
- Help ensure changes move through appropriate governance and control processes.
- Provide coordination support across business users, operations, and engineering teams for the supported applications.
- Help clarify issues, document needs, and facilitate communication to support delivery and platform stability.
- Assist with backlog management by documenting requests, issues, and enhancements as user stories or work items with clear descriptions and acceptance criteria.
- Provide ongoing support to engineering teams through refinement and follow-up.
- Help track risks, dependencies, delivery milestones, and key blockers across the application portfolio.
- Support status reporting and escalation of issues as needed.
- Provide product and delivery support across a suite of legacy or sunset-path applications, helping maintain operational stability, support delivery of required changes, and improve coordination across business and engineering stakeholders.
Benefits
- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Short Term and Long-Term Disability Coverage
- 401(k) Plan with Company match
- Life Insurance
- Vacation Time, Sick Leave, Paid Holidays
- Paid Paternity and Maternity Leave
Pay
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation. Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.