Senior ServiceNow Associate

About the Role

A Senior Associate in ServiceNow within the Advisory practice leads and manages ServiceNow platform implementations, focusing on ITSM, ITOM, and IRM modules. The role involves guiding client workshops, translating complex needs into technical requirements, and overseeing on‑shore and off‑shore teams to deliver agile‑based solutions. Responsibilities also include evaluating platform performance, troubleshooting software issues, ensuring development standards are met, preparing progress reports, and advising stakeholders on project decisions.

Responsibilities

• Lead planning and execution of ServiceNow projects.
• Facilitate client workshops and maintain ongoing client engagement.
• Translate complex business needs into clear technical requirements.
• Oversee on‑shore and off‑shore delivery teams using agile methodologies.
• Evaluate platform performance and troubleshoot software issues.
• Review content and ensure development standards are adhered to.
• Prepare progress reports and provide strategic advice to stakeholders.
• Demonstrate professionalism, integrity, and adaptability in a dynamic environment.

Qualifications & Skills

• Minimum three years managing large enterprise systems with extensive ServiceNow experience in ITSM, ITOM, and IRM.
• Bachelor’s degree or equivalent work experience.
• Experience leading full ServiceNow implementations.
• Certifications such as ServiceNow System Administration (CSA) and relevant CIS modules.
• Proficiency in customizing workflows, Business Rules, and UI Scripts using JavaScript.
• Strong leadership skills for delivering agile projects and managing teams of varying sizes.
• Ability to work collaboratively with clients, evaluate platform performance, and provide technical guidance.