Senior ServiceNow Associate
RoShay Services · Philadelphia, PA · 1 mo ago
Full-time
About the role
This role provides expert guidance for ServiceNow implementations within a consulting environment.
Responsibilities
- Lead planning and execution of engagement workstreams across ITSM, ITOM, or IRM.
- Conduct client workshops to understand complex needs and translate them into functional and technical requirements.
- Oversee on‑shore and off‑shore teams to deliver agile‑based solutions.
- Evaluate platform performance, troubleshoot issues, and ensure development standards are met.
- Prepare progress reports for stakeholders.
- Offer strategic advice while maintaining professionalism and integrity.
Qualifications
- Minimum of three years managing large enterprise systems with extensive ServiceNow platform experience, particularly in ITSM, ITOM, or IRM.
- Relevant certifications such as ServiceNow System Administration (CSA) and additional certifications in ITSM, Discovery, or Risk Management (preferred).
- Experience leading agile projects.
- Proficiency customizing workflows using JavaScript.
- Ability to work with diverse, on‑shore and off‑shore teams.
- Excellent communication and problem‑solving skills.
- Ability to work independently.
- Authorized to work in the United States without sponsorship.
- Willingness to travel as required.