Senior Market Outreach Specialist
About the role
We are seeking a talented individual to join our team as a Sr. Market Outreach Specialist. This position will be part of a program team implementing innovative and equitable residential energy efficiency programs.
Responsibilities
Perform in-home energy assessments and support program delivery (~75%): Conduct on-site residential home energy assessments, and work quality verifications including data collection and diagnostic testing. Communicate program information and next steps clearly to customers in English and Spanish (written and verbal). Serve as the primary point of contact for customers throughout the assessment and provide clear handoff to program team for remainder of project lifecycle. Identify customer needs and recommend appropriate energy efficiency upgrades. Coordinate with program team and contractors to support timely and compliant installation of measures. Act as local, on-site program and client representative, developing trusted relationships with customers. Maintain strong ongoing communications with participating customers to assess their needs and to receive feedback on their experience with program participation. Prepare deliverables for management and clients, report activity in the market and document interactions with stakeholders.
Lead outreach, engagement & customer lead generation (~25%): Lead outreach efforts to increase awareness and participation in energy efficiency programs. Build and maintain relationships with community-based organizations, partners, and local stakeholders. Represent the program at community events, workshops, and outreach activities. Conduct targeted outreach to Spanish-speaking and underserved communities. Develop strategies for generating customer leads through partnerships and outreach activities. Collaborate with internal teams to align outreach activity with program goals and participation targets.
Requirements
4–8 years of relevant work experience in home performance, energy efficiency, inspections, outreach, or other in-home customer-facing roles.
Knowledge of residential building systems, HVAC, and energy efficiency measures preferred.
BPI certification (or similar) preferred or ability to obtain.
Strong written and verbal communication skills in both English and Spanish.
Strong customer service and relationship-building skills.
Ability to work independently with minimal supervision in a field-based environment.
Strong organizational skills with attention to detail and accuracy.
Ability to manage multiple priorities, deadlines, and changing program needs.
Qualifications
Reliable transportation required; frequent travel throughout Clackamas County.
Ability to work occasional evenings and weekends as needed to support outreach and community events.
Ability to work in residential environments, including attics, crawlspaces, and variable field conditions.
To pass background check and drug screening (including THC) prior to hire.
Skills
Knowledge of residential building systems, HVAC, and energy efficiency measures.
Ability to communicate effectively in both English and Spanish.
Strong customer service and relationship-building skills.
Ability to work independently with minimal supervision in a field-based environment.
Strong organizational skills with attention to detail and accuracy.
Ability to manage multiple priorities, deadlines, and changing program needs.
Benefits
Medical, Dental, and Vision Insurance.
Company-paid health care concierge service.
401(k) with company match.
Paid vacation, sick, personal and parental leave time.
Paid Volunteer Time.
Employee Recognition Program.
Employee Assistance Program.
Access to on-demand training courses to advance further in your career.
Pay
$75,000.00 - $85,000.00
Schedule
Not specified