Senior Manager, Professional Services

About the role

We are Omnissa! Omnissa is the first AI-driven digital work platform, integrating industry-leading solutions to support flexible, secure, work-from-anywhere experiences. Our platform enhances employee engagement and optimizes IT operations, security, and cost. Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—we are growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we'd love to hear from you.

What You’ll Do

• Lead a team of accomplished and bright architects and senior consultants who deliver Omnissa technology to our customers.
• Manage the sales pipeline, project staffing, team utilization, revenue, and overall delivery quality for professional services.
• Develop and maintain a collaborative, and ever-evolving culture that Omnissa Professional Services is known for.
• Nurture and manage a solid backlog of contracted projects by evolving our Go-To-Market Strategy, partnering closely with Sales, and engaging customers to enable sales of Professional Services.
• Elaborate quotes and Statements of Work based on internal templates and lead scoping conversations with your team.
• Gain insight and experience about how the business runs, our tools, metrics, and priorities during your first month.
• Take full ownership of business outcomes, develop leadership skills, and expand your sphere of influence across Omnissa within your first three months.

What You”ll Bring

• Enable and guide Omnissa consultants and architects with a leadership style that is flexible, proactive, and innovative.
• Understand and be conversant in the technology Omnissa delivers at a level deep enough to recognize how our solutions fit customers' business and technical needs.
• Participate in revenue and sales forecasting, identify trends and opportunities to increase Services sales, and work with sales teams to ensure proper services' offerings are attached to product sales.
• Periodically report the state of your business segment and its operations to senior leadership and manage the success of your projects.
• Gather information from field teams, aggregate data, and provide insights to senior leadership to improve Professional Services and service offerings.

Technology Stack

• Agiloft for contract management
• Atlassian's suite of products for product and knowledge management
• Oracle for time entry and project financials management
• Salesforce for sales pipeline and opportunity management
• Slack + Zoom for meetings and collaboration

Location

Remote-USA or Hybrid (Hybrid only if candidates live close to Atlanta or Mountain View offices)

Travel Expectations

None

Education

Bachelor's Degree or equivalent combination of education and relevant professional experience.

Pay

The typical base salary for this role is between USD $175,000 – $200,000 per year and it may be eligible for participation in a corporate bonus program. Actual compensation offer may vary from posted hiring range based upon geographic location, work experience, education, skill level, or other relevant factors. In addition to competitive compensation, Omnissa offers a variety of benefits such as employee ownership, health insurance, 401k with matching contributions, disability insurance, paid-time off, growth opportunities, and more.

Benefits

• Employee ownership
• Health insurance
• 401k with matching contributions
• Disability insurance
• Paid-time off
• Growth opportunities

Equal Employment Opportunity

Omnissa is an Equal Employment Opportunity company and Prohibits Discrimination and Harassment of Any Kind. Omnissa is committed to the principle of equal employment opportunity and to providing a work environment free of discrimination and harassment. All employment decisions at Omnissa are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, ancestry, ethnicity, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past, present, or prospective service in the uniformed services, family medical history or genetic information, family or parental status, veteran status, or any other status protected by applicable laws or regulations in the locations where we operate.