Senior Manager, Professional Services Team

Responsibilities

• Lead and coach a functionally matrixed team by setting clear goals, providing ongoing feedback, and fostering a high-performing, inclusive culture
• Oversee an implementation portfolio, ensuring projects are delivered on time, within scope and budget, with high quality
• Manage operational planning and reporting, including team staffing, utilization, capacity, time-to-live, budget, and risk tracking
• Ensure consistent regional execution of large-scale implementations and custom SOWs
• Drive continuous improvement of delivery processes to enhance efficiency, scalability, and quality
• Serve as an escalation point for internal teams and customers, resolving issues promptly and maintaining strong relationships
• Support ongoing enablement to grow the team’s technical depth, business acumen, and delivery capabilities
• Collaborate cross-functionally with Sales, Product, Engineering, and Customer Success to align implementation strategy with customer and business outcomes
• Maintain expertise in product functionality and implementation methodology to guide execution and planning
• Partner with senior PS leadership on strategic initiatives to advance team OKRs, delivery standards, and organizational scale

Qualifications

• 8+ years of experience in Professional Services or consulting, ideally in enterprise SaaS, including 5+ years managing software implementation projects
• 3+ years of experience as a people leader with a focus on developing high-performing teams and emerging leaders
• Proven ability to oversee complex service portfolios, managing scope, timeline, budget, and risk
• Track record of high customer satisfaction and strong executive stakeholder engagement
• Strong prioritization and time management skills across multiple concurrent projects
• Proactive, solutions-oriented leader with a high-energy, “can-do” approach
• Skilled problem solver with the ability to address complex, interdependent challenges
• Thrives in fast-paced, evolving environments and adapts well to shifting priorities
• Strong execution mindset with a focus on operational excellence and scalable process improvements
• Willingness and ability to travel up to 10%

Perks & Benefits

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

Pay

The annual salary hiring range for this position is $140,000-$210,000 USD.

Schedule

We are open to discussing flexible schedules.

Benefits

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

Location

We are seeking individuals based in the greater New York City area.