Senior Manager, Client Services

What You'll Do

• Lead day-to-day relationships with client operations leaders, production stakeholders, and technical/finance/procurement contacts.
• Partner across NEP's Sales, Operations, Engineering, Production Services, and regional teams to support assigned accounts.
• Drive client onboarding, account planning, and service delivery visibility.
• Create and maintain account plans, stakeholder maps, escalation paths and renewal timelines.
• Manage issue resolution, client communications, and service quality initiatives.
• Serve as the voice of the client internally.
• Support renewals, growth opportunities, and long-term account success.

What You'll Need

• 7+ years in client services, account management, customer success, technical account management, broadcast operations, or related fields.
• Experience supporting complex media, technology, sports, entertainment, or managed services clients.
• Strong stakeholder management, communication, and organizational skills.
• Ability to navigate technical and operational discussions while coordinating cross-functional teams.
• Experience with Salesforce, account planning, client reporting, contract records, forecast inputs, or related commercial systems preferred.
• Experience coordinating complex accounts that span multiple facilities, business units, technical teams, or service lines.
• Experience partnering with Sales on renewals, upsell identification, client intelligence, and long-term account planning preferred.
• Able to travel approximately 25%, including client meetings, facility visits and industry events.