Senior Manager, Client Services

About the role

Launched in Fall 2025, Dhar Mann Studios’ Brand Partnerships division has seen an explosive rise, executing industry-shaping work for The NFL, Adobe, Netflix, and GAP. From managing a billion-person reach for Adobe to breaking engagement records for the NFL, we have established ourselves as the premier destination for high-impact storytelling.

Responsibilities

• Own the lifecycle from qualified opportunity through campaign delivery, reporting, renewal, and expansion.
• Manage proposal readiness, scope clarity, internal approvals, timeline feasibility, client follow-ups, and deal momentum.
• Own the client experience once an opportunity becomes active. Manage client expectations, lead key communications, surface risks early, and make sure brand and agency partners feel DMS is buttoned-up, responsive, and capable of delivering at the highest level.
• Partner with Production, Creative, Marketing, Analytics, Legal, Finance, Talent, and Leadership to ensure every branded campaign is feasible, profitable, brand-safe, and executable. Oversee campaign handoffs, kickoffs, timelines, deliverables, client updates, escalations, and overall campaign health.
• Own the post-campaign process in partnership with Analytics and the CRO. Ensure clients receive clear reporting, useful insights, and a strong performance story that creates the next opportunity.
• Build repeatable systems for handoffs, kickoffs, client communication, project tracking, reporting, renewals, and escalation.

Requirements

• 7+ years of experience in Client Services, Account Management, Partnerships, Commercial Delivery, Branded Content, Media, Agency, Creator, or Entertainment businesses.
• Proven ability to manage senior brand and agency stakeholders.
• Strong understanding of branded content, campaign delivery, client expectations, and post-campaign reporting.
• Excellent communication, organization, follow-through, and judgment.
• Ability to partner closely with Sales, Production, Creative, Marketing, Analytics, Legal, Finance, Talent, and Leadership.
• Strong commercial instincts around scope, margin, timelines, client trust, and renewal opportunities.
• High accountability and a "fixer" mindset when things get messy.
• Able to operate quickly without losing details.
• Strong CRM, project tracking, and reporting discipline.