Senior Leasing Associate/Resident Services Coordinator

Primary Responsibilities

• Tenant Relations and Lease Administration
• Greet prospective residents professionally and build a rapport with them
• Answer inquiries from prospective residents; use standard sales techniques to encourage a visit to the community
• Ensure prospect data is entered timely in our database to comply with Fair Housing laws
• Complete prospect follow-up in accordance with Bernstein's follow-up expectations and record such activities in property management system for compliance with Fair Housing laws
• Meet with prospective residents and check the availability of units that best fit their desires and budget; present apartments and the overall community to prospective residents; explain other amenities of living at the community; use standard sales closing methods to sell the prospective resident on available units
• Assist assigned communities in gathering information from prospective residents after they have indicated a desire to move to the property
• Affiliate communities with completing market surveys and to include gathering current occupancy, rental rates and concessions
• Update daily and weekly rental reports
• Serve as a mentor by training other leasing associates on your team
• Other duties as assigned

Resident and Maintenance Services

• Answer all maintenance calls and in person requests when possible
• Enter all maintenance calls into Yardi on a daily basis (Monday - Friday)
• Handle schedules in occupied units that require follow up, such as, after a plumbing repair, ensures painter is scheduled and notifies the resident until complete
• Handles all notices to residents for water turn offs, work in building, etc.
• Call residents to schedule appointments as needed by Maintenance Supervisor or maintenance staff to resolve maintenance issues
• Make recommendations to Manager and Maintenance Supervisor on units for show
• Handle resident and prospect complaints when they have not asked for a Manager
• Make calls to outside contractors as requested by Maintenance Supervisor
• Schedule and enter proper data for bi-annual inspections of units
• Complete work order follow-ups by calling and emailing residents
• Complete and submit weekly Terminix BB preventative logs and weekly normal pest control
• Assist with turnover process as directed by Manager
• Coordinate and schedule the quarterly resident events as approved by management
• Recommend the resident events with budget to get approved by management
• Assist Manager with building inspections
• Communicate with concierges on any Residential needs

Reasonable Accommodations

• Proficient in Microsoft Office and ability to learn specialized software
• Excellent customer service skills
• Outstanding sales and marketing skills
• Strong analytical and problem-solving skills
• Strong time management and organizational skills
• Ability to work in a fast-paced, multi-entity environment
• Ability to multi-task and follow through
• Ability to work under pressure
• Ability to communicate effectively
• Ability to work effectively as a team contributor on applicable assignments
• Ability to respond to others' needs in a timely and courteous manner

Required Education And Experience

• Two years' previous experience in property management and leasing
• Two years of higher education
• Yardi experience (property management accounting software)
• Strong customer service experience
• Some office manager experience

BMC's People First Commitment

• The market-based pay range for this role is around $25 per hour, negotiable based on experience
• BMC is committed to hiring and retaining a diverse workforce
• Bernstein is an Equal Opportunity Employer