Senior Leasing Coordinator

Job Summary

The Housing Coordinator helps partner with various stakeholders to create an Experience of a Lifetime for employee residents, which includes creating a safe, inclusive, vibrant and affordable housing environment that is compliant with all regulatory requirements. This role is responsible for delivering exceptional customer service and operational excellence, ensuring a positive resident experience while maintaining scalable, effective housing processes.

Job Specifications

• Starting Wage: $20.00/hr - $23.69/hr

• Employment Type: Year Round

• Shift Type: Full Time

• Minimum Age: At least 18 years of age

• Housing Availability: Yes

Job Responsibilities

• Create a welcoming and supportive environment for residents by delivering exceptional customer service and addressing inquiries via phone, email, and walk-ins.
• Respond to StarRez (housing database) account questions, manage maintenance requests, ensure confidentiality as well as timely resolution and resident satisfaction through case management system.
• Cook up resident communications, including move-in/move-out updates, failure-to-depart cases, property notices, and fostering positive resident relationships.
• Oversee occupancy management by processing bookings, room changes, and check-in/check-out activities while maintaining accurate financial and resident records in the StarRez system.
• Ensure compliance with housing policies, including Emotional Support Animal (ESA) processes and legal documentation related to resident license agreements and other housing documents.
• Manage key processes, parking assignments, and key/code issuance while conducting audits and tracking processes.
• Facilitate move-in/move-out coordination, including preparing check-in packets, conducting inspections, and managing personal property left behind.
• Perform regular building inspections, address maintenance needs, and facilitate vendor access for repairs and cleaning.
• Prepare and maintain accurate records for occupancy, deposits, and housing audits while identifying and supporting operational initiatives.

Job Requirements

• High School Diploma, some college coursework or college degree preferred

• 1+ years’ experience in guest services, customer service, or a related role, demonstrating strong interpersonal and communication skills

• 1+ years’ experience managing and maintaining software systems, including troubleshooting and ensuring optimal performance

• 1+ years’ experience managing and maintaining data with a strong focus on accuracy and organization. Ability to handle confidential information with discretion and in compliance with data protection regulations

• Proficiency in computer systems and software, including basic tools like Microsoft Office Suite. Ability to quickly learn and adapt to new technologies.

• StarRez or other room management software programs experience preferred.

• Excellent written and verbal communication skills in English, with the ability to convey information clearly, concisely, and professionally

• Proficiency in Spanish preferred

• Strong attention to detail with the ability to review and ensure accuracy in work, manage multiple tasks, and maintain high standards of quality

Preferred

• Problem-solving skills

• Effective time management

• Adaptability

• Strong critical thinking

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time Roles

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans