Senior Leasing Coordinator

About the role

The Housing Coordinator plays a crucial role in creating a welcoming and supportive environment for residents, focusing on delivering exceptional customer service and operational excellence.

Responsibilities

• Create a welcoming and supportive environment for residents by delivering exceptional customer service and addressing inquiries via phone, email, and walk-ins.
• Respond to StarRez (housing database) account questions, manage maintenance requests, ensure confidentiality as well as timely resolution and resident satisfaction through case management system.
• Cook up resident communications, including move-in/move-out updates, failure-to-depart cases, property notices, and fostering positive resident relationships.
• Oversee occupancy management by processing bookings, room changes, and check-in/check-out activities while maintaining accurate financial and resident records in the StarRez system.
• Ensure compliance with housing policies, including Emotional Support Animal (ESA) processes and legal documentation related to resident license agreements and other housing documents.
• Manage key processes, parking assignments, and key/code issuance while conducting audits and tracking processes.
• Facilitate move-in/move-out coordination, including preparing check-in packets, conducting inspections, and managing personal property left behind.
• Perform regular building inspections, address maintenance needs, and facilitate vendor access for repairs and cleaning.
• Prepare and maintain accurate records for occupancy, deposits, and housing audits while identifying and supporting operational initiatives.
• Completes other tasks as directed and assigned.

Requirements

• A High School Diploma, some college coursework or college degree preferred
• 1+ years’ experience in guest services, customer service, or a related role, demonstrating strong interpersonal and communication skills
• 1+ years’ experience managing and maintaining software systems, including troubleshooting and ensuring optimal performance
• 1+ years’ experience managing and maintaining data with a strong focus on accuracy and organization
• Ability to handle confidential information with discretion and in compliance with data protection regulations
• Proficiency in computer systems and software, including basic tools like Microsoft Office Suite
• Ability to quickly learn and adapt to new technologies
• StarRez or other room management software programs experience preferred
• Excellent written and verbal communication skills in English, with the ability to convey information clearly, concisely, and professionally
• Proficiency in Spanish preferred
• Strong attention to detail with the ability to review and ensure accuracy in work, manage multiple tasks, and maintain high standards of quality
• Preferred problem-solving skills
• Effective time management
• Adaptability
• Strong critical thinking

Job Specifications

• Starting Wage: $20.00/hr - $23.69/hr
• Employment Type: Year Round
• Shift Type: Full Time
• Minimum Age: At least 18 years of age
• Housing Availability: Yes

Job Benefits

• Ski/Mountain Perks!
• Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Full Time Roles Are Eligible For The Above, Plus Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Critical Illness and Accident plans